Role &

responsibilities :

- Work on ServiceNow-based implementation projects for global clients.
- Design and implement complex FSM/CSM solutions tailored to customer requirements.
- Configure and build custom applications and modules on the ServiceNow platform.
- Customize the Mobile Agent App for field service use cases.
- Partner closely with delivery peers to ensure projects land on time, on budget, and in scope.
- Support cross-functional teams on integration requirements across other ServiceNow domains.
- Mentor and enable junior technical staff through design guidance, code reviews, and best practices.

Preferred candidate profile :

- Robust grasp of ServiceNow platform architecture, applications, and modules.
- Hands-on experience implementing Field Service Management (FSM), with Mobile Agent App customization.
- 5-10 years in software development,



including 3 years of ServiceNow implementation in complex environments (CSM/FSM).
- 5 years of overall technology experience spanning development, implementation, and maintenance of large-scale systems.
- Solid grounding across the full Application Development lifecycle, ideally in Agile environments.
- Excellent client-facing communication - verbal and written, with experience engaging stakeholders at multiple levels.
- Able to work independently and manage multiple concurrent workstreams.
- Strong problem-solving skills and sound judgment under ambiguity.
- Genuine interest in mentoring junior team members.
- ServiceNow certifications preferred (e.g., CSA, CIS-FSM, CIS-CSM).
- Exposure to ServiceNow Knowledge Management is a plus.

📌 Senior ServiceNow Implementation Lead - FSM/CSM (India)
🏢 Evora IT Solutions
📍 India