Hiring: Senior QA Engineer – CRM Testing (Microsoft Dynamics 365)

Experience: 10+ Years

Domain: Banking / BFSI

Location: Muscat - Oman

We are looking for an experienced Senior QA Engineer with strong expertise in Microsoft Dynamics CRM/Dynamics 365 testing and a solid Banking/BFSI domain background .

The ideal candidate should have hands-on experience in functional, regression, integration, API, database, SIT/UAT, and end-to-end testing , along with strong knowledge of banking applications.

Key Responsibilities

- Perform functional, regression, integration, localization, and end-to-end testing for Microsoft Dynamics CRM/Dynamics 365.
- Conduct API testing using Postman and validate REST API integrations.
- Perform data migration and database testing with appropriate data validation techniques.
- Design and execute manual test cases covering positive and negative scenarios.
- Prepare test plans, test cases, test execution reports, dashboards, and defect reports.
- Perform SIT, UAT, UI, role-based, and acceptance testing .
- Track and manage defects using JIRA .
- Perform regression testing after defect fixes and application changes.
- Collaborate with Developers, Business Analysts, Project Managers, and business stakeholders in Agile environments.




- Support testing across CRM modules including Sales & Marketing, Customer 360, ClickDimensions, and Customer Service .
- Interact with clients and stakeholders to understand requirements and testing expectations.

Must-Have Skills
- 10+ years of total experience in Banking / IT
- Strong experience in Microsoft Dynamics CRM / Dynamics 365
- Microsoft Dynamics CRM On-Premise experience preferred
- Robust BFSI / Banking domain knowledge
- Manual & Functional Testing
- SIT / UAT Testing
- API Testing – Postman
- REST API Integration Testing
- Database / SQL Testing
- JIRA / Defect Management
- Agile, SDLC & STLC
- Web & Application Testing
- Banking applications such as Core Banking, Internet/Mobile Banking, Cards, Payments, Loans , etc.

CRM Modules
- CRM Sales & Marketing
- Customer 360
- ClickDimensions
- Customer Service

Good to Have
- Automation Testing using Selenium/Open-source tools
- Banking experience in the Middle East
- Experience leading or guiding QA/Test Engineers
- Client-facing experience

Education
- BE / B.Tech / B.Sc IT or equivalent degree with specialization in IT or related discipline.

📌 Senior QA - CRM Testing (Chennai)
🏢 NowWiN International
📍 Chennai