- Facilitate training courses in both live and on-line environments
- Design and develop need-based L&D; programs to support the business
- Manage and maintain data as per the L&D; requirements during new hire / cross skill / floor support training
- Identify key areas of improvement through effective data analysis and support the business with refresher training and knowledge management
- Work with SMEs to transform expert content into learner friendly classroom, online and/or blended learning solutions
- Manage and develop project plans and timelines
- Contribute to training process improvements and participate in other projects as needed
- Act as a liaison with L&D; and the business department to ensure consistency with practices, processes and manage scheduling of programs
- Contributes to process improvements and innovation in the L&D; function
- Attend any client mandated trainings
- Carry out trainer responsibilities in accordance with the organizations policies; this includes training employees, assigning and directing work, appraising performance of new hires, rewarding and disciplining employees, addressing complaints and resolving problems within the training group.
- Monitor advisors progress throughout duration of training including providing coaching and developmental feedback. Conduct classroom training as per ramp planning.
- Utilize effective presentation skills including creative training techniques and accelerated adult learning techniques. Adapt developed classroom agenda, timelines, and content flow as necessary to deliver effective training to trainee group.
- Mentor and develop trainers under training, in facilitation and presentation skills and training methodologies as directed by the Leadership.
- Participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness from Training and Business perspectives.
- Drive continuous process improvement in program execution by providing documentation of existing processes, evaluation of likely scenarios
YOUR SKILLS AND EXPERIENCE:
- Minimum 2+ years of strong knowledge in US Mortgage Origination Services
- Should be a Graduate in any discipline
- Should have sound understanding of MS Office
- Should have solid verbal and written communication skills.
- Should have good people management skills
- Must be able to liaise with the onshore and offshore teams to recommend process changes to benefit the business
- Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business
- Should have the ability to work under stringent timelines and pressure
- Be a team player and act in accordance with the organizations code of conduct at all times