Roles & Responsibilities

- Gather, analyze, and validate customer technical and business requirements for implementation.
- Translate requirements into technical solution designs, specifications, and configuration plans for the delivery team.
- Configure and customize the platform to meet customer use cases, including workflows, data models, and account setup.
- Build and maintain API integrations (REST APIs and callback/webhook APIs) with third-party systems such as CRM, ERP, and billing platforms.
- Develop custom scripts and automations using JavaScript, HTML, and Python to extend platform functionality.
- Perform data migration, transformation, and validation to ensure accurate customer onboarding.
- Conduct QA and end-to-end testing of configured solutions and integrations before go-live.
- Troubleshoot and resolve technical issues during implementation and hypercare, coordinating with engineering as needed.
- Define and communicate technical scope, milestones, and realistic delivery timelines.
- Create technical documentation, process diagrams, and integration specifications to support delivery and handover.
- Deliver technical guidance, consulting, and user training to ensure successful customer adoption.
- Collaborate with product, engineering,



and support teams to close gaps and drive seamless implementation.

Expectations

- 3–4 years of experience in technical customer onboarding, including requirements elicitation, analysis, modeling, and verification.
- Strong analytical and creative problem-solving skills.
- Excellent listening, interpersonal, written, and verbal communication skills.
- Mission-focused, with a strong sense of ownership and accountability.
- Reliable, team-oriented team member who takes initiative.
- 3+ years of experience in solution engineering or enterprise software implementations, with flexibility for the right candidate.
- Proficiency in JavaScript, HTML, and Python.
- Working knowledge of API integrations, particularly REST and callback/webhook APIs.
- Hands-on experience with automation/workflow builders such as n8n, Workato, Zapier, Make, or similar tools.
- Ability to apply AI, automation, and technical skills to build innovative solutions that solve complex onboarding challenges, unblock implementations, and close operational gaps.
- Experience managing onboarding for both SMB and Enterprise customers.

📌 Senior Executive - Technical Implementation (Chennai)
🏢 Zuper
📍 Chennai