About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation.

We support and deliver cutting-edge solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.

More information about us is available at: https://www.voyaindia.com

Role Summary:

We are seeking a highly organized and detail-oriented Operational Communications Coordinator to support the development, review, and delivery of customer and client communications related to plan and account activity.

This role is responsible for drafting and facilitating operational communications such as account updates, required notices, regulatory disclosures, and service-related updates. The ideal candidate is a strong writer, highly process-oriented, and comfortable working in a fast-paced environment with high volumes of time-sensitive communications.

This role will also leverage AI-enabled tools to enhance content quality, accuracy, and efficiency—ensuring communications are clear, compliant, and ready for distribution.

Roles & Responsibility:

Content Development & Execution

Communication Quality & Compliance

Process & Workflow Management

AI-Enabled Content Optimization

Stakeholder Collaboration

Primary Skill:

Content Development & Execution

Draft, edit, and finalize customer- and client-facing communications, including:

Account and plan updates

Required notices and disclosures





Regulatory and compliance communications

Service and operational updates

Ensure all communications are clear, concise, and aligned to brand and tone standards

Translate complex or technical information into customer-friendly language

Communication Quality & Compliance

Ensure all communications meet compliance, regulatory, and legal requirements, partnering with appropriate stakeholders where needed [Voya Finan...ons Policy | SharePoint]

Perform thorough quality checks for accuracy, completeness, and consistency prior to deployment

Maintain documentation and version control of communications and templates

Process & Workflow Management

Follow established processes for intake, drafting, review, approval, and deployment of communications

Manage multiple communications simultaneously in a high-volume, deadline-driven environment

Identify opportunities to streamline workflows, improve efficiency, and standardize templates

Support the creation and maintenance of reusable content components and templates to scale operations [20260519 O...Investory | Word]

AI-Enabled Content Optimization

Utilize AI tools to refine messaging, improve clarity, and ensure content is in good order prior to distribution

Apply best practices for AI-assisted writing while maintaining accuracy, compliance, and human oversight

Continuously evaluate opportunities to enhance productivity and quality through AI usage

Stakeholder Collaboration

Partner with marketing, operations, compliance, and product teams to gather requirements and ensure alignment

Act as a liaison to ensure communication timelines, approvals, and expectations are clearly understood

Support feedback loops to continuously improve communication effectiveness

Qualifications:

Bachelor’s degree in communications, Marketing, Business, or related field

Location:

Bangalore/Pune/Delhi

📌 Senior Executive - Communication Coordinator (India)
🏢 Voya Financial
📍 India