Order Management• Monitor and manage orders across all e-commerce platforms.
- Ensure timely order processing, invoicing, and fulfilment.
- Coordinate with warehouse teams for order dispatch and inventory availability.
- Track pending, failed, and cancelled orders and take corrective actions. Logistics & Last-Mile Operations• Coordinate with courier and logistics partners for smooth deliveries.
- Monitor shipment movement and ensure adherence to delivery SLAs.
- Resolve delivery exceptions such as RTO (Return to Origin), lost shipments, delayed deliveries, and damaged shipments.
- Manage courier escalations and ensure timely closure of customer complaints.
Customer
Experience• Proactively address delivery-related customer concerns.
- Work closely with customer support teams to provide shipment updates and resolutions.
- Ensure a high level of customer satisfaction through effective issue management. Reporting & Analysis• Prepare daily, weekly, and monthly operational reports.
- Track key metrics such as order fulfillment rate, delivery success rate, RTO percentage, and courier performance.
- Analyze operational challenges and recommend process improvements.
📌 Senior E Commerce Executive (New Delhi)
🏢 Tresor Systems
📍 New Delhi
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