About the Company:

Urban Company is a leading technology platform that connects customers with trusted professionals for a wide range of home services. From beauty and wellness to home repairs and maintenance, we deliver high-quality, reliable services at the customer’s convenience.

Founded in 2014 (formerly UrbanClap), the company was built to transform an unorganized and fragmented home services industry. With a strong focus on customer love, partner empowerment, and a technology-first approach, Urban Company continues to redefine service delivery standards while enabling service professionals to build sustainable livelihoods.

About the Role:

As a Senior Category Field Operations Manager – Insta Help, you will lead and optimize on-ground operations for fast-response, high-frequency service categories. The role demands a strong focus on speed, reliability, partner performance, and customer experience in a dynamic, real-time service environment.

Key Responsibilities:

● Conduct regular field audits and market visits to identify gaps and improve execution

● Drive operational excellence for the Insta Help category, ensuring rapid turnaround times and high service reliability

● Design and implement strategies to improve on-ground efficiency, cost optimization, and service quality.





● Collaborate with supply and fleet teams to ensure optimal partner availability and allocation during peak demand

● Lead partner onboarding, training, and capability-building initiatives for consistent service quality

● Track and manage service partner performance, providing coaching, feedback, and corrective actions

● Handle and resolve critical escalations to maintain customer trust and experience

● Work closely with product, marketing, and support teams to drive category growth and operational alignment

Required Skillset:

● Experience in on-ground operations, hyperlocal logistics, or quick-service environments

● Excellent stakeholder management and leadership skills

● Ability to thrive in a fast-paced, high-ownership environment

● Strong analytical mindset with the ability to derive insights from operational data and drive decisions

● Understanding of supply-demand dynamics and partner lifecycle management

● Strong problem-solving approach with a bias for action. Bachelor’s degree in Engineering, Operations, Supply Chain, or related field

2–5 years of relevant experience in operations, logistics, or service delivery

📌 Senior Category Manager - Ops (Chennai)
🏢 Urban
📍 Chennai