We are looking for a Technical Lead to join the India Professional Services team, leading end-to-end delivery of customer web platforms using front-end technologies. The role involves defining technical solutions, managing customer communication, driving best practices, and mentoring development teams.

Job Summary

We are looking to employ a passionate, enthusiastic, and consulting focused candidate into the India professional services team. As a Technical Lead, you will develop and implement customer web platforms using front-end technologies. This involves defining scope, timelines, technical solutions, and leading the end-to-end delivery.

You will drive customer communication, engage customers, facilitate development, ensure adoption and adherence to best practices, and mentor a team of developers. The ideal candidate is customer-centric, team-oriented, and fosters inclusivity, authenticity, and trust across teams.

Responsibilities

- Participate in Discovery sessions to identify business priorities and expectations of the authoring experience in CMS.

- Lead workshops between creative, content teams, and development teams in relation to template and component identification and requirements, and governance strategy between development and authoring tasks.

- Collaborate and work closely with the customer and manage expectations, ensure clear communication,



define scope, agree on timelines, and manage client dependencies.

- Gather business requirements and translate them into technical solutions.

- Lead story/task grooming sessions and evaluate the dependencies and prerequisites for the tasks.

- Lead grooming sessions and be able to solution and estimate efforts.

- Design, build, and maintain highly reusable JavaScript, HTML and CSS code.

- Review PRs and manage quality of development, coach and mentor team on development skills and ensure adherence to best practices.

- Support client content team on platform usage, guidance and support.

- Manage feature/product demos to customers.

- Lead retrospective workshop at conclusion of project; capture and up-level actionable recommendations.

- Collaborate with Sales on GTM service offerings and pre-sales inquiries.

- Coordinate customer feedback with product teams

- Research trends for design front-end technologies to support improving design/front- end workflows.

Qualifications

- B-Tech, M-Tech, MCA.

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