Job Summary

This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.

Key Missions

- Solves and documents Level 3 IT needs of users and productive operations associated with a ticket
- Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
- Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
- Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
- Manages IT assets (computer and communications equipment, servers, and licenses)
- Manages and coordinates access to IT tools while ensuring compliance with security standards
- Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
- Interacts with end users and supports on complex issues and tasks and troubleshooting,



defining and documenting the working instructions and escalate requests to the right technical team
- Provides training to end users and transfers knowledge to other IT members
- Proposes improvement ideas
- Works in full autonomy and reports to IT Lead or IT Manager

Profile & Other Information

Experience/skils required:

- > 3 years of experience supporting Microsoft D365 F&O; / SAP, with strong focus on FINANCE / P2P and O2C modules

- Strong understanding of Manufacturing/Supply Chain processes, including Inventory management and procurement workflows
- Ability to work on complex architecture and interfaces landscape (workflows, connection with Kyriba, etc)
- Positive verbal and written communication skills.
- Strong problem-solving abilities and an analytic mindset.
- Fluency in English, as the role involves working with an international team

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Senior Business Application Analyst (Noida)
🏢 IDEMIA
📍 Noida