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nWork Location: Bangalore/Remote

nBangalore Office: GyanSys Infotech, Prestige ShantiNiketan (PSN) Tech Park, ITPL Road, Whitefield, Bangalore - 560048.

nJob Title: SAP CRM Functional (CRM Services)

nNotice Period: Immediate only.

nExperience: 8 - 12 Yrs - Relevant Experience in SAP

nJob Description as follows:

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- 8+ Yrs of experience SAP CRM functional areas preferably in Services module implementations, enhancements, and rollouts across projects.
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- Analyze business processes for service management, service orders, warranties, and complaints, and map them to SAP CRM.
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- Configure and customize SAP CRM Service processes, including transactions, actions, and workflow.
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- Integrate SAP CRM Services with ECC/S4,



Middleware (PI/PO/CPI), and third-party systems.
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- Work closely with business stakeholders to gather requirements and deliver functional specifications.
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- Support UAT, cutover, and post-go-live activities, ensuring smooth service operations.
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- Manage incident resolution and change requests in production environments.
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- Provide solution guidance on best practices, performance optimization, and system enhancements.
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- Mentor junior consultants and contribute to knowledge management and documentation.
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- Ensure compliance with organizational standards, SLAs, and service governance processes.
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📌 SAP CRM Functional (CRM Services) - Bangalore/Remote (Bengaluru Urban)
🏢 GyanSys
📍 Bengaluru Urban