ERGO Technology & Services India (ET&S; India) is the newest part of the ERGO Technology & Services Management the main outsourcing provider of IT for ERGO worldwide. It is backed up by ERGO a 18 Billion Euro Organization with presence in 15+ countries has a charter to provide technology services to the ERGO countries in multiple countries.

ETS India will be fueling the Digital aspirations of ERGO world in years to come. With ambitious plan to build a large offshore development centers in multiple cities of the country ETS India shall be at the forefront in developing capabilities and providing career opportunities to employees in diverse technologies across domains of Insurance.

Role Description

We are seeking a skilled SAP Cloud ALM Specialist who will be responsible for implementing, configuring, and supporting SAP Cloud ALM capabilities across SAP landscapes, with a solid focus on SAP BTP services and operations. The role involves monitoring business processes, integrations, applications, and cloud services; troubleshooting incidents; supporting testing and deployment activities; and ensuring system reliability and operational excellence. The ideal candidate will have hands-on experience with SAP Cloud ALM, SAP BTP, Integration Suite, and SAP cloud solutions, along with strong analytical and problem-solving skills

Key Accountabilities & Responsibilities:

- Configure, maintain, and support SAP Cloud ALM for Application Lifecycle Management and Service Operations across SAP Cloud Landscapes.
- Assist in the implementation and onboarding of SAP BTP subaccounts, and SAP cloud solutions into SAP Cloud ALM.
- Configure and monitor Business Process Monitoring, Health Monitoring, Integration Monitoring, Job Monitoring,



and Exception Monitoring for SAP BTP
- Support SAP BTP environments including Cloud Foundry, SAP HANA Cloud, and SAP Integration Suite from an operations and monitoring perspective.
- Monitor SAP BTP applications, APIs, integrations, and services, proactively identifying issues and supporting resolution activities.
- Configure alerts, notifications, dashboards, and reporting within SAP Cloud ALM to ensure operational transparency and SLA compliance.
- Assist in the setup and execution of Test Management, Requirements Management, and Project Management processes within SAP Cloud ALM.
- Support integration monitoring for SAP Integration Suite, including iFlows, API Management, Event Mesh, and message processing activities.
- Perform root cause analysis and troubleshoot issues related to SAP Cloud ALM, SAP BTP services, integrations, and cloud applications.
- Collaborate with SAP Basis, Development, Functional, and BTP teams to ensure system stability, performance, and operational readiness.
- Participate in SAP Cloud ALM implementation projects, upgrades, and continuous improvement initiatives.
- Maintain system documentation, monitoring procedures, knowledge articles, and operational runbooks.
- Assist in transport tracking, deployment validation, change management, and release management activities using SAP Cloud ALM capabilities.




- Ensure compliance with SAP best practices, security standards, and operational governance requirements.
- Provide end-user support, knowledge transfer, and training for SAP Cloud ALM functionalities and monitoring tools.

Key Competencies & Skills required

Technical

- SAP Cloud ALM implementation & support
- SAP BTP administration & monitoring
- Business Process & Health Monitoring
- Incident troubleshooting & root cause analysis
- SAP S/4HANA and cloud integration experience
- ITIL Processes
- Documentation & Process Management
- Cross-Team Collaboration

Main Interface with other roles
- Requirements Engineer & Requirements Lead
- Business Analyst & Business
- Incident & Problem Manager
- Release & Change Manager
- Test Engineer & Test Manager

Nice to have
- Knowledge of SAP Enterprise Architecture and Governance frameworks.
- Participation in SAP BTP innovation projects, proof of concepts, or cloud transformation programs.
- SAP Cloud ALM certification or relevant SAP certifications.
- SAP Integration Suite (iFlows, APIs)

Knowledge & Experience:
- 3-6 years of SAP experience with exposure to SAP Cloud ALM
- Hands-on experience with SAP BTP services and administration
- Experience with SAP Integration Suite monitoring and support
- Knowledge of SAP cloud applications
- Familiarity with Business Process Monitoring and Operations Monitoring
- Understanding of SAP Cloud Foundry, HANA Cloud, and Build Suite
- Basic understanding of DevOps, CI/CD, and release management concepts
- Strong troubleshooting and analytical skills
- Knowledge of ITIL processes and incident management
- Excellent communication and stakeholder management skills

📌 SAP Cloud ALM Specialist (Mumbai)
🏢 ERGO Technology u0026 Services
📍 Mumbai