We are seeking an experienced Business Analyst with solid functional expertise across Salesforce (SFDC), Data/Analytics, and Business domains such as Finance and Sales processes.

The ideal candidate will collaborate with cross-functional teams to gather requirements, translate business needs into functional specifications, support solution design, and ensure successful delivery of applications and data-driven processes.

This role requires excellent analytical capability, documentation skills, process understanding, and stakeholder management.

SF BA Required Skills & Qualifications Strong understanding of Salesforce modules (Sales Cloud, Service Cloud; CPQ knowledge is a plus).

Experience with Finance and Sales processes Lead Management Opportunity Management Pricing/Quoting Invoicing & Billing Revenue recognition concepts Solid understanding of data life cycle, ETL concepts, data modelling, and reporting structures.

Ability to write detailed user stories, BRDs, FSDs, process flows, and use case documents.

Hands-on with tools like JIRA, Confluence, Lucidchart/VisioExcel, SQL (basic knowledge preferred)Power BI/Tableau exposure (added advantage)Ability to perform data analysis, identify trends, and provide insights.

Soft Skills Excellent communication, stakeholder management, and cross-functional collaboration.

Strong analytical thinking, problem-solving skills, and attention to detail.





Ability to manage multiple priorities in fast-paced environments.

Proven experience working in Agile/Scrum teams.

Key Responsibilities

- Gather, analyze, and document business requirements from stakeholders.
- Translate business requirements into:
- Business Requirement Documents (BRDs)
- Functional Specification Documents (FSDs)
- User Stories
- Use Cases
- Process Flow Diagrams
- Work with Salesforce administrators, developers, QA teams, and business users to deliver solutions.
- Analyze existing business processes and recommend improvements.
- Support solution design, testing, User Acceptance Testing (UAT), and production deployment.
- Perform data analysis to identify business trends and provide actionable insights.
- Collaborate with cross-functional teams throughout the Software Development Life Cycle (SDLC).
- Participate in Agile ceremonies such as Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Track requirements and project progress using JIRA and Confluence.

Mandatory Skills

- Proven experience as a Business Analyst, specifically in CRM projects.
- Strong understanding of CRM systems and their functionalities.
- Excellent analytical and problem-solving skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Experience in requirements gathering and documentation.

📌 Salesforce Business analyst (Hyderabad)
🏢 People Prime Worldwide
📍 Hyderabad