Job Summary
The Sales Operations Analyst will support the Entertainment and Automotive Sales team by managing operational processes, ensuring compliance, and driving efficiency across sales workflows. This role requires strong analytical skills, attention to detail, and the ability to collaborate effectively with cross-functional teams, including account managers, engineering, finance, legal, and compliance teams.
The role will include providing back-office support to allow sales managers to focus on premium business executions while co-coordinating with regional liaison support offices and providing customer support for other customer accounts globally. The Analyst is also expected to leverage AI powered tools, automation, and data intelligence to optimize sales processes, improve data accuracy, and enhance decision making.
Key Responsibilities
The Analyst will split their time and focus across three core areas - 50% IMEA SEA Support, 25% Europe Support, and 25% Office Administration.
- Customer Service / Licensing Management: Engage with licensees in India, MEA, Europe SEA (inquiries, customer onboarding, vendor setup, etc.). Manage licensing agreements and royalty reporting processes. Attend in-person meetings.
- Administration, Data Analysis, Reporting: Work closely with the Finance team (forecasting, revenue analysis, payment tracking). Maintain accuracy and consistency of data in Salesforce and Power BI systems. Build BI reports to support sales insights, revenue tracking, and operational KPIs.
Assist in preparation of sales data for quarterly business reviews (QBRs) for the IMEA CP leader.
- Process Optimization: Develop the necessary understanding of Dolby's licensed technologies and licensing procedures. Drive continuous improvement through experimentation with current AI capabilities in CRM, contract management, and customer engagement.
- Office Administration: Manage assets and inventory of demo equipment and track its movement. Manage merchandising requirements of the region. Assist with vendor payments for Outside Marketing spend. Assist with arranging customer meetings and demos in the Mumbai office. Occasionally assist with travel arrangements when demo equipment is being used for launches.
Qualifications
- Bachelor's degree in business, finance, or related fields.
- Excellent written and verbal English language skills.
- 3 to 5 years experience in sales operations or a similar analytical role, preferably with a focus on the entertainment and automotive industries.
- Strong proficiency in Excel, Salesforce, and data management tools.
- Working knowledge of AI powered analytics platforms (e.g., Power BI Copilot, or equivalent).
- Excellent cross-cultural communication skills.
- Based in Mumbai area, ability to travel.
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📌 Sales Operations Analyst (Mumbai)
🏢 Dolby
📍 Mumbai