Role & responsibilities

Position

Sales Manager Personal Loan (PL) Cross-Sell

Department

Sales

Role Overview

We are looking for an experienced and result-oriented Sales Manager – PL Cross-Sell to drive Personal Loan cross-sell business through a team of sales executives. The role will be responsible for achieving business targets, managing team performance, developing sales strategies, and ensuring quality customer acquisition.

Key Responsibilities

- Lead, manage, and motivate a team of sales executives to achieve monthly PL cross-sell targets.
- Drive Personal Loan sales through the existing customer base and cross-sell opportunities.
- Plan and execute daily, weekly, and monthly sales activities to achieve business objectives.
- Monitor individual team member performance against assigned targets.
- Identify potential customers and ensure effective lead generation, follow-up, and conversion.
- Conduct regular team huddles, performance reviews, and field visits.
- Train and coach team members on product features, sales techniques, customer handling, and objection management.
- Ensure proper utilization and follow-up of leads generated through various channels.
- Maintain solid relationships with existing customers and identify additional lending opportunities.
- Coordinate with credit, operations, and other internal teams for smooth processing and disbursement.
- Ensure adherence to company policies, KYC requirements, process guidelines, and compliance standards.
- Track sales funnel, login, approval, disbursement, rejection, and productivity metrics.




- Take corrective actions for underperforming team members and improve overall team productivity.
- Prepare and share regular MIS and business performance reports with management.
- Ensure high-quality sourcing with minimum customer complaints and sustainable portfolio growth.

Key Performance Indicators (KPIs)

- Monthly PL cross-sell achievement
- Team productivity and individual achievement
- Lead-to-login and login-to-disbursement conversion
- Number and value of PL disbursements
- Customer acquisition and cross-sell ratio
- Team retention and productivity
- Quality of sourcing and process adherence
- Customer service and complaint levels

Candidate Profile

- Education: Graduate in any discipline; MBA/PGDM in Sales/Marketing will be an added advantage.
- Experience: 2–5 years of experience in Personal Loans, Retail Lending, Banking, NBFC, or financial services sales.
- Prior experience in team handling and sales target management is preferred.
- Strong understanding of PL sales and cross-selling techniques.
- Good communication, negotiation, and relationship-management skills.
- Strong analytical and problem-solving abilities.
- Target-oriented, self-motivated, and capable of working in a fast-paced sales environment.
- Comfortable with field sales and customer interactions.

Core Competencies

- Team Leadership
- Sales & Business Development
- Personal Loan Cross-Selling
- Customer Relationship Management
- Lead Conversion
- Performance Management
- Sales Planning & Execution
- Coaching & Team Motivation
- MIS & Data Analysis
- Compliance & Process Adherence

📌 Sales Manager (Hindupuram)
🏢 Muthoot Finance
📍 Hindupuram