Job purpose The Sales Engineer maximizes ESP Internationals relationship with the ESP India customer base through proactive sales and service support. Sales Engineer is the primary face of ESP with Buyers and Planners in regard to their daily needs. The Sales Engineer is also responsible for the proactive sales and margin growth of new and existing accounts within ESPs customer base. Increase profitable revenue by directing staff and developing & exploiting markets In the performance of their respective tasks and duties, all employees are expected to meet the following:

- Perform quality work within deadlines with or without direct supervision.

- Interact professionally with other employees, customers and suppliers.

- Work effectively as a team contributor on all assignments.

- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

- Deliver outstanding customer service to both internal and external customers.

- Demonstrate the Core Values: Expertise, Service, and Passion.

Essential Duties and Responsibilities Exceeds Customer Expectations:

- Provides World Class Service by continuously interacting with Customers in regard to the fulfilment of their daily business needs and achievement of on-time-delivery goals

- Responds promptly to general inquiries into open orders, delivery schedules, and shipping information

- Uses creativity, good business judgment, and interpersonal skills to proactively identify and successfully fulfill customer expedite needs and other schedule changes





- Works closely with the India Engineering team and procurement team to maintain appropriate inventory levels and avoid obsolete/dead inventory by monitoring non-stock inventory and expected customer activity levels

- Enters customers’ orders as needed

- Actively uses CRM to record noteworthy events as defined by Inside Sales expectations.

Maximizes Value Proposition for Customers and Company

- Partners with the Business Development Manager to communicate ESP’s differentiators and value proposition to customers.

- Responds to Requests for Quote (RFQ) and successfully manages quoting process to achieve both growth and more profitable sales. This includes preparing and

- Analyzing small opportunities and catalog quotes. Acts as sales support for the BD Manager.

- Will proactively contact prospects, obtained through internet leads or phone, to promote ESP capability and product. This proactive calling will be in the form of a new customer welcome or the result of a proactive marketing campaign.

- Is the expert in servicing OEM Customers; uses that expertise to identify and champion improvements to minimize costs for customers and maximize profit for ESP and its Employee Owners

Maintains Quality Standards

- Embraces the Quality Management System in all activities

- Applies internal quality policies and procedures in support of Company’s mission and customer standards

- Assists in documenting and driving resolution of customer concerns and complaints

Maintains Professional & Technical Knowledge

- Attends educational workshops and networking opportunities

- Reviews professional publications

- Leads internal and external meetings with customers and co-workers.

📌 Sales Engineer (Delhi)
🏢 Engineered Seal Products (ESP)
📍 Delhi