- Coordinate with B2B customers and internal departments.
- Manage enquiries, quotations, orders, dispatch coordination and follow-up.
- Maintain customer relationships and ensure timely communication.
- Coordinate with Production, Planning, Quality, Stores, Logistics and Finance.
- Identify opportunities for cross-selling and up-selling from existing customers.
- Use AI tools for lead analysis, sales analytics and customer insights.
- Maintain CRM, MIS and sales reports.
- Resolve customer issues and ensure customer satisfaction.
- Maintain accurate sales documentation.