About the Role

As a Risk and Compliance Specialist I on the Identity Team, you will be responsible for evaluating, verifying, and authenticating earner (driver and courier) identity and work authorization documents.

In this role, you will analyze government-issued documents, ensure compliance with regulatory requirements and company policies, identify potential fraud, and make independent compliance decisions. The role requires balancing platform safety with a seamless user experience.

Key Responsibilities

Document & Compliance Verification

- Review and verify identity and work authorization documents against regulatory requirements and compliance policies.
- Use authorized government verification portals and internal systems to validate documentation.
- Ensure all required documents meet applicable compliance standards.

Eligibility & Constraint Validation
- Evaluate applicant eligibility based on defined policies and requirements.
- Monitor document expiration dates and conditional work eligibility rules.
- Ensure continuous compliance for earners on the platform.

Fraud Detection & Identity Integrity
- Identify potential document tampering, impersonation, synthetic identities, and account-sharing activities.
- Cross-check photographic, biometric, and system metadata to detect discrepancies and potential fraud.
- Escalate suspicious or high-risk cases as per established procedures.

Independent Decision-Making
- Make clear, policy-based decisions, including:

- Approve

- Reject

- Request Additional Information

- Escalate
- Work efficiently in a fast-paced, target-driven queue environment.
- Maintain high standards of quality and accuracy.

Audit & Data Integrity
- Maintain accurate compliance logs, verification records, and digital audit trails.
- Ensure proper handling of data in accordance with legal and data retention requirements.

Process Improvement




- Identify operational edge cases, recurring fraud trends, and workflow bottlenecks.
- Provide recommendations to improve identity verification processes and tools.

Basic Qualifications
- Strong attention to detail with high visual and analytical accuracy.
- Ability to examine complex documentation and identify subtle discrepancies.
- Strong problem-solving and independent decision-making skills.
- Ability to interpret complex regulatory guidelines and operational policies.
- Excellent written communication skills.
- Ability to manage high-volume operational queues and multitask effectively.
- Proven ability to meet daily and monthly productivity, quality, and accuracy targets.
- Willingness to work flexible schedules, including rotating day/night shifts and weekends.

Preferred Qualifications
- Bachelor's degree in any discipline preferred.

- Prior experience in

- Identity Verification (IDV)

- Know Your Customer (KYC)

- Document Authentication

- Risk and Fraud Operations

- Regulatory Compliance
- Familiarity with digital verification tools, identity validation technologies, and government verification portals.
- Experience handling high-volume operational queues.
- Experience working across different regional or international markets.
- Understanding of cultural differences across countries and markets.
- Previous experience in customer-centric industries is preferred.

About the Team The Identity Team focuses on prioritizing safety and growth at a global scale by building and optimizing effective identity verification processes. The team works to identify potentially risky actors while minimizing unnecessary friction for safe and compliant earners. Key Skills: KYC, IDV, Identity Verification, Document Verification, Fraud Detection, Risk Operations, Compliance, Document Authentication, Data Integrity, Regulatory Compliance, Attention to Detail, Analytical Skills, Written Communication.

📌 Risk And Compliance Analyst (Hyderabad)
🏢 eTeam
📍 Hyderabad