Job Title: Return Processing Executive

Company Name : Blackhole Retail

Location: Okhla Phase II, Delhi

Job Type: Full time, Permanent in office role

Role Overview

We are seeking an experienced Return Processing Executive who will manage and streamline the end-to-end returns process of E-Commerce platforms. The role involves ensuring efficient handling of product returns, minimizing losses, and maximizing customer satisfaction.

Key Responsibilities

Optimization various e-commerce platforms (Amazon, Flipkart, Myntra, Blinkit, Zepto, etc.).

Oversee daily operations of returns.

Implement policies for returns, replacements, and refunds in alignment with company standards.

Coordinate with warehouse, quality control, and customer service teams.

Analyse return trends to identify quality issues, fraud cases, or process gaps.

Work with vendors and suppliers on defective product claims and return-to-origin cases.

Monitor KPIs such as return rate, processing time, recovery value, and customer satisfaction.





Optimize return handling costs while improving efficiency.

Ensure compliance with company policies, vendor agreements, and legal standards.

Qualifications & Skills:

Bachelor’s degree in Supply relevant field.

1+ years of experience in e-commerce returns.

Knowledge of return claims, quality inspection, and inventory management.

Strong analytical and problem-solving skills.

Ability to lead and manage cross-functional teams.

Proficient in MS-Excel.

How to Apply

If you meet the above requirements and are passionate about e-commerce, please send your updated resume to [email protected] or whatsapp your Resume on (phone hidden) with the subject line: Application for Return Process Executive.

We look forward to welcoming you to our team!

Job Type: Full Time

Work Location: In person

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Return Process Executive (Okhla)
🏢 Blackhole Retail
📍 Okhla