As the Resort Manager, you will be responsible for managing and enhancing the overall hospitality services. This includes overseeing the guest experience, maintaining high standards of customer service, and managing the amenities and facilities, manage the operational budgets to ensure a seamless and enjoyable stay for residents and visitors alike.
Your Key Responsibilities:
Guest Services Management
- Develop and implement strategies to enhance the overall guest experience.
- Manage guest inquiries, requests, and feedback with a focus on satisfaction and retention.
- Coordinate and supervise customer visits on site, ensuring seamless execution and client satisfaction.
- Create and maintain a culture of exceptional customer service, ensuring all team members prioritize guest satisfaction.
Property Operations Management
- Take complete handover of the project plots, amenities, infrastructure, and other areas within.
- Oversee the day-to-day operations of the hospitality services within the project.
- Ensure the smooth functioning of amenities, common areas, and recreational facilities.
- Collaborate with maintenance teams to uphold property standards and address any issues promptly.
Financial Management
- Prepare and manage budgets for hospitality operations.
- Monitor expenses, revenue generation,
and financial performance.
- Implement cost-effective measures without compromising service quality.
- Oversee revenue management strategies to optimize occupancy and profitability.
- Manage the property's P&L;, ensuring financial goals are met or exceeded.
Team Leadership
- Recruit, train, and manage a dedicated hospitality team.
- Foster a positive and collaborative work setting.
- Conduct regular performance evaluations and provide constructive feedback.
Compliance and Regulations
- Stay informed about local regulations and ensure compliance.
- Implement and maintain safety and security protocols for the property
Experience &
Education Required:
- Bachelors degree in hospitality management.
- Proven experience of 2-3 years as a duty manager/front office manager in a luxury 5 Star resort properties such Oberoi, Taj, ITC Marriott.
Key Skills and Attributes:
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Knowledge of local regulations and hospitality industry trends.
- Proficient in computer applications related to hospitality management.
- Experience in revenue management and financial oversight.