The ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our clients and analyzing our clients' data. Essentially, you will act as the main point of contact for our clients. /n Responsibilities /n /n

- Manage and strengthen relationships with existing corporate clients.

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- Ensure high customer satisfaction through regular follow-ups and timely issue resolution.

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- Generate repeat business and identify opportunities for upselling and cross-selling.

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- Coordinate with internal teams for smooth order execution and after-sales support.

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- Prepare quotations, proposals, and maintain accurate CRM records.

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- Achieve assigned revenue targets while ensuring customer retention.

/n /n Qualifications /n /n

- 2–3 years of experience in Corporate B2B Sales,



Key Account Management, or Relationship Management.

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- Good understanding of IT Hardware products and solutions.

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- Robust communication, negotiation, and relationship-building skills.

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- Customer-focused, target-driven, and proactive approach.

/n /n Key Performance Indicators (KPIs) /n /n

- Revenue from existing customers.

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- Customer retention and account renewal rate.

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- Repeat order conversion.

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- Upselling and cross-selling revenue.

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- Customer satisfaction score.

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- Quote-to-order conversion ratio.

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- Follow-up efficiency and response time.

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- CRM/ERP data accuracy and reporting compliance.

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- Achievement of assigned sales and revenue targets.

/n /n Contact /n HR Bhumika Raikar /n (phone hidden) /n [email protected]

📌 Relationship Manager (Mumbai)
🏢 RAC IT SOLUTIONS
📍 Mumbai