- Conduct quality analysis using tools like 7 QC Tools, 5 Why, NPS, FCR, CSA, Inbound, International Voice Process.
- Identify areas of improvement through root cause analysis (RCA) and implement corrective actions.
- Collaborate with teams to resolve customer complaints and improve overall customer satisfaction.
- Develop and maintain quality standards for call center operations.
- Provide training to team members on quality assurance processes. Interested-whatsapp-(phone hidden)
📌 Quality Analyst (Bengaluru)
🏢 Sagility India
📍 Bengaluru
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