Job Purpose

Plan, execute, install, maintain & ensure high up time of all PCs, Laptops, Servers, Printers, Scanners, Video Conferencing equipment, LAN / WAN and installed software.

Enforce compliance adherence w.r.t IT / Info security processes & policies.

Job Context & Major Challenges

Job Context

IT needs to provide and support infrastructure for effective information and communication systems. This position is required to support ever changing Information Technology and user expectations.

Major Challenges

- Managing high uptime of WAN link thru service provider for which dependency is with third party
- Providing quick resolution & guiding engineer with minimum inputs from user w.r.t problem
- Controlling unauthorised software installations
- Induce user to adopt best IT practices & work in secured manner link

KRA 1: IT Infrastructure Planning & Operations Management

Supporting Actions:

- Implement preventive maintenance schedules to ensure optimum performance of IT infrastructure.
- Ensure closure of IT service requests within agreed SLAs.
- Coordinate with internal teams and external vendors to maintain IT system availability.
- Maintain and update the Information Asset Register.
- Support physical verification of IT assets in coordination with Accounts.
- Generate MIS reports and support budget preparation.
- Assist in capacity planning and resource optimization.
- Support cost control initiatives and WCM implementation activities.

KRA 2: Hardware, Software, Network & Application Support

Supporting Actions:

- Monitor SCCM, antivirus status, network performance, and service calls on a daily basis.
- Administer servers, databases, and business applications.




- Ensure timely maintenance of in-house software and hardware systems.
- Maintain 100% backup and restoration readiness for critical data.
- Regularly update and maintain the local intranet portal.
- Coordinate with AMC vendors to ensure maximum uptime of IT assets.
- Ensure software license compliance and adherence to IT policies.
- Monitor server health, event logs, vulnerabilities, and network performance.
- Provide SAP Basis support and support Adityadisha, E-Learning, and other digital platforms.
- Extend IT support to CSR activities, schools, recreation clubs, and officers' clubs.

KRA 3: Information Security & Compliance

Supporting Actions:

- Support achievement of Green Level in Group Information Security Surveys.
- Assist in ISO 27001 audit readiness and compliance activities.
- Ensure effective implementation of information security controls and policies.
- Record, track, and support closure of IT security incidents.
- Conduct periodic vulnerability assessments and security reviews.
- Ensure adherence to backup and disaster recovery plans.
- Create awareness among users regarding information security practices and compliance requirements.

KRA 4: User Enablement & Skill Development

Supporting Actions:

- Conduct user training programs to improve IT system adoption and productivity.
- Provide IT infrastructure and technical support for training sessions.
- Assist users in publishing content on WSS, Intranet, Onstream, Adityadisha, and ULink.
- Provide guidance and support to end users on IT applications and systems.
- Identify self-learning opportunities and enhance technical competencies through training and certifications.
- Stay updated with emerging technologies and best practices in IT operations and information security.

Relocation to Plant

📌 Plant Hotgi (Mumbai)
🏢 UltraTech Cement
📍 Mumbai