Job Summary

This role focuses on proactive payment collection, credit management, and customer account reconciliation.

The Payment

Follow-up Officer ensures timely cash inflow, maintains healthy accounts receivable aging, and works closely with the sales team to manage credit terms and payment schedules.

Key Responsibilities

- Send payment reminders and follow-ups to customers on outstanding invoices

- Maintain aging report of accounts receivable and flag overdue payments

- Contact customers regarding payment status, address payment issues and delays

- Coordinate payment receipts, posting, and reconciliation

- Manage customer credit limits and terms

- Prepare daily/weekly cash position reports

- Handle customer payment-related queries and complaints

- Maintain payment records and customer correspondence

- Work with sales team on credit decisions for new/high-value accounts

- Generate payment collection reports for management review

- Update ERPNext/Tally with payment receipts and adjustments

- Monitor payment patterns and alert management of payment risks

- Coordinate with banks for online payment confirmations

- Handle customer remittance advice processing

Requirements

- 2-3 years of experience in accounts receivable or payment collection

- Knowledge of Tally ERP/accounting software





- Robust command of English and regional language

- Excellent communication and interpersonal skills

- Attention to detail and accuracy in financial record-keeping

- Ability to manage multiple follow-ups and maintain persistence

- Understanding of invoice processing and payment reconciliation

- Knowledge of banking and payment methods (NEFT, RTGS, cheques, UPI)

Preferred Qualifications

- Experience with ERPNext or similar cloud-based accounting systems

- Knowledge of export invoicing and international payments

- Experience in credit management

- Knowledge of GST and TDS compliance

- Banking software experience (ICICI, HDFC, AXIS platforms)

- Customer service background

Skills Required

- Payment reconciliation and verification

- Tally/ERP software proficiency

- Excel for reports and aging analysis

- Communication and follow-up discipline

- Problem-solving in payment disputes

- Customer relationship management

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Payment Follow up and collection Officer (Mumbai)
🏢 HRhelpdesk
📍 Mumbai