- GRE / Supervisor / Front Office / Outlet Manager – Wellness Outlet

Location: Delhi Workplace: Wellness & Spa Outlet inside __________________________

About the Role

We are looking for a confident, outgoing, well-groomed, and sales-oriented skilled to represent and manage the guest-facing operations of our premium wellness and spa outlet. The role is ideal for someone who enjoys meeting and engaging with people, initiating conversations, building relationships, and converting guest interactions into revenue. The position combines hospitality, guest relations, direct sales, outlet operations, and premium service delivery within a hotel environment.

The successful candidate will be responsible for creating an exceptional first impression, actively promoting wellness services, achieving sales targets, and ensuring smooth day-to-day outlet operations.

Key Responsibilities

1. Guest Engagement & Sales

Proactively approach and warmly greet guests in the lobby/lounge area. Introduce guests to wellness services, express therapies, packages, and promotional offers. Convert walk-in and potential guests into paying customers through effective communication and sales skills.

Understand guest requirements and recommend suitable services based on their preferences, schedule, and available time.

Upsell and cross-sell relevant services and packages.

Maintain a visible, active, and professional presence in the outlet/lobby to maximize guest engagement and conversions.

- Build positive relationships with hotel guests to encourage repeat visits and referrals.

2. Revenue Generation & Target Achievement

Achieve assigned daily, weekly, and monthly sales targets. Maintain a strong focus on revenue generation and conversion. Support promotional activities and special offers designed to increase outlet footfall and sales.

Coordinate with other hotel outlets and teams for cross-promotional opportunities.

Identify potential sales opportunities and convert guest interest into confirmed appointments/services.

Maintain accurate records of leads, conversions, appointments, and sales performance.

3. Guest Experience & Brand Representation

Deliver a warm, premium,



and professional guest experience at every interaction. Serve as the first point of contact and brand ambassador for the wellness outlet. Handle basic guest queries and provide accurate information about available services, pricing, packages, and promotions.

Ensure professional communication and service throughout the guest journey.

Maintain the outlet's ambience, presentation, cleanliness, hygiene, and overall appearance according to premium service standards.

Handle guest concerns professionally and escalate issues to the appropriate person when required.

4. Outlet Operations & Team Coordination

Coordinate with therapists and outlet staff to ensure smooth guest movement and service delivery. Support appointment scheduling, confirmations, therapist allocation, and service readiness. Monitor the outlet's day-to-day functioning and ensure adherence to established SOPs.

Ensure services are delivered as per defined quality and brand standards.

Maintain proper coordination with hotel teams wherever required.

Ensure compliance with applicable hotel, security, hygiene, and operational requirements.

- Take ownership of the outlet's overall presentation and guest experience.

Desired Profile

The ideal candidate should have: Excellent interpersonal and communication skills.

Confidence and ability to approach and engage strangers professionally.

A strong sales orientation and target-driven mindset.

Ability to initiate conversations, understand customer needs, influence decisions, and close sales.

Experience in hospitality, hotel sales, lounge operations, retail sales, credit card sales, club memberships, beauty, wellness, spa, luxury retail, or other customer-facing sales roles is highly preferred.

Excellent spoken English; knowledge of additional languages will be an advantage.





Strong customer-service orientation and professional etiquette.

Well-groomed, presentable, and confident personality.

High level of responsibility, discipline, and dependability.

Strong ownership and accountability for sales, service, and outlet performance.

Excellent attention to detail.

Ability to maintain world-class product and service delivery standards.

Work Environment & Flexibility

Willingness to work flexible shifts, including weekends and holidays as required. Comfortable working in a fast-paced, premium hotel environment. Ability to remain energetic, approachable, and professional throughout the shift.

Comfortable working in a highly guest-facing and target-oriented role.

Compensation & Incentives

Competitive fixed salary + attractive performance-linked incentives. High earning potential for strong sales performers.

- Additional performance recognition may be provided based on business requirements and individual performance.

Preferred Criteria

Prior experience in luxury hotels, hospitality, airport lounges, wellness/spa, beauty, premium retail, club memberships, or service-oriented sales. Candidates with proven sales conversion and target-achievement records will be preferred. Non-smokers preferred.

Strong attention to detail.

- Strong ownership and commitment to maintaining premium service standards.

Key Success Measures

Performance in this role will primarily be evaluated on: Sales and revenue achievement.

Guest conversion rate.

Upselling and cross-selling performance.

Guest satisfaction and service quality.

Repeat business and customer relationships.

Compliance with SOPs and operational standards.

Professionalism, grooming, discipline, and ownership.

Overall contribution to the growth and reputation of the wellness outlet.

Ideal Candidate: A confident and polished hospitality professional who can approach guests naturally, create rapport quickly, sell with confidence, take ownership of the outlet, and consistently deliver a premium guest experience.

Fixed Salary + Incentives for achieving monthly target

Pay: From ₹35,000.00 per month

Benefits

- Flexible schedule

Work Location: In person

📌 outlet manager/supervisor/GRE (Delhi)
🏢 Zivaya Wellness Private
📍 Delhi