: Oracle ERP Production Support Analyst

Position Summary

We are seeking an experienced Oracle ERP Production Support Analyst to provide production support, operational troubleshooting, incident management, and application support for a highly customized Oracle ERP environment.

The ideal candidate should have strong Oracle ERP functional knowledge, excellent Oracle SQL/PLSQL skills, and experience supporting business-critical ERP applications. The workplace includes significant custom development built on top of Oracle E-Business Suite (11i/R12), requiring both technical troubleshooting and business process understanding.

Key Responsibilities

Production Support

- Provide L2/L3 production support for Oracle ERP applications.
- Investigate and resolve application, data, and interface issues.
- Perform root cause analysis and implement corrective actions.
- Support business users during critical incidents and escalations.
- Monitor application health, concurrent programs, interfaces, and batch processes.
- Coordinate with business users, infrastructure teams, vendors, and development teams.

ERP Functional Support
- Support day-to-day ERP operations across Order-to-Cash, Procurement, Inventory, and Finance processes.
- Analyze business process issues and system impacts.
- Troubleshoot transactional issues and data discrepancies.
- Work closely with business SMEs and functional teams to resolve production issues.
- Provide guidance on ERP functionality and process flows.

Technical Support/Development
- Develop and troubleshoot Oracle SQL and PL/SQL programs.
- Support custom interfaces, reports, conversions, and enhancements.
- Investigate data issues and perform approved data corrections.
- Analyze performance issues and optimize SQL queries where required.
- Support deployment and migration activities.
- Defect fixes, performance tuning, and automation initiatives
- Testing, deployment, and release support

Functional Knowledge Required

Robust Functional Knowledge

Order-to-Cash (O2C)
- Customer Orders




- Shipping Execution
- Inventory Transactions
- Invoicing
- Order Fulfillment Lifecycle

Procurement
- Requisitions
- Purchase Orders
- Receiving
- Supplier Management
- Procurement Workflows

Inventory Management
- Inventory Transactions
- Item Master
- Cycle Counting
- Inventory Reconciliation
- Material Movements

Finance & Accounting
- General Ledger (GL)
- Accounts Payable (AP)
- Accounts Receivable (AR)
- Financial Period Close
- Accounting and Financial Reporting

Receiving
- Receipt Processing
- Receipt Corrections
- Inventory Receiving Transactions

Required Technical Skills
- Oracle E-Business Suite 11i, R12, or higher
- Solid Oracle SQL and PL/SQL development skills
- Experience supporting highly customized Oracle ERP environments
- Oracle Forms, Reports, Interfaces, and Concurrent Programs
- Data analysis and troubleshooting
- Incident and production support management

Preferred Skills
- Oracle Workflow knowledge
- XML Publisher / BI Publisher
- Unix/Linux shell scripting
- Oracle ERP integrations and interfaces
- ITIL / production support processes
- ServiceNow or similar ticketing tools

Qualifications

Qualifications

- Bachelor's degree in computer science, information systems, accounting, finance, supply chain, or a related field.
- 6+ years of Oracle ERP production support experience.
- Strong Oracle ERP functional and technical troubleshooting experience.
- Experience supporting business-critical ERP applications in a production environment.

Key Success Factors
- Strong understanding of Oracle ERP business processes.
- Excellent Oracle SQL and PL/SQL troubleshooting skills.
- Ability to diagnose both functional and technical issues.
- Strong analytical and problem-solving capabilities.
- Effective communication with business users and technical teams.
- Ability to support critical production environments with minimal supervision.

Technology Stack
- Oracle E-Business Suite (11i / R12 or higher)
- Oracle SQL
- Oracle PL/SQL
- Oracle Forms & Reports
- XML Publisher / BI Publisher
- Unix/Linux
- ServiceNow

📌 Oracle Support Engineer (Hyderabad)
🏢 Estuate Software
📍 Hyderabad