Role & responsibilities

We are looking for an experienced Oracle Fusion Lead to join our Corporate Finance Technology (CFT) team. This role is responsible for providing first-line functional support for Oracle Fusion cloud ERP application, managing stakeholder expectations, and supervising a team of support analysts. The ideal candidate will possess strong domain knowledge, excellent problem-solving skills, and the ability to lead and coordinate support operations effectively.

As a Lead in Oracle Fusion Support, your responsibilities will include:

Functional Support & Issue Resolution

- Provide expert-level support across Oracle Finance Cloud modules: GL, AP, AR, Fixed Assets, Expenses, Cash Management, Transaction Tax, Intercompany, and BPM Approvals.
- Understanding of self-service procurement, approval workflows, Contract module, RFQ, receipt processing, Supplier management, etc will be an added advantage
- Troubleshoot complex issues across the Procure-to-Pay (P2P) and Record to Report (R2R) lifecycle.
- Good to have technical understanding of BIP, OTBI, OIC, VBCS, etc
- Analyse and resolve ServiceNow tickets, adhering to SLAs.
- Address functional issues through configuration changes and educating users on tool capabilities.
- Support version upgrades and lead service reviews with vendor.

Business Engagement and Change Process

- Support the end user training sessions on Oracle Fusion new processes and functions.
- Promote awareness of audit and compliance principles in daily operations of the team.
- Evaluate new requirements by coordinating with business stakeholders and manage and co-ordinate the implementation lifecycle.

Stakeholder Management

- Act as a primary point of contact for business users regarding Oracle Fusion-related queries and issues.
- Communicate effectively with stakeholders to understand requirements, manage expectations, and provide timely updates on issue resolution.




- Participate in change management discussions and impact assessments for new business requirements.

Team Leadership & Supervision

- Allocate and supervise work across team members, ensuring balanced workloads and timely resolution of support tickets.
- Mentor and guide junior analysts, fostering a cooperative and high-performance team culture.
- Monitor team performance against SLAs and drive continuous improvement in support processes.

This role offers a unique opportunity to lead a high-performing support team, work on mission-critical financial systems, and engage with stakeholders across the enterprise. If you are passionate about Oracle Fusion, enjoy solving complex functional challenges, and thrive in a leadership role, we invite you to be part of our transformation journey.

Required Knowledge & Skills

- Expertise in Oracle Fusion: In-depth understanding of Oracle Fusion Procure-to-Pay(P2P) and Record-to-Report (R2R) processes.
- ERP Experience: Minimum 12+ years of hands-on experience in Finance ERP application support,maintenance, or implementation.
- Configuration Proficiency: Strong practical knowledge of Oracle Fusion configurations.

Preferred Knowledge & Skills

- Team Leadership: Proven experience in managing teams, including task allocation and performance supervision.
- Domain Exposure: Background in captive organizations within the banking, insurance, or financial services sectors.
- Innovation & Technology: Exposure to AI enablement within Oracle Fusion modules.
- Stakeholder Communication: Strong interpersonal and communication skills for effective collaboration with cross-functional stakeholders.

Educational Qualifications

- Bachelors Degree: In any discipline, preferably in Finance or IT.
- Postgraduate Qualification: Masters degree in Finance or equivalent certifications.
- Professional Certifications:
- Oracle certifications in P2P or R2R modules.
- Additional credentials such as CBAP, PMP, or certifications in Business

Transformation or Finance Functional domains are a plus

📌 Oracle Fusion Financial Consultant (Mumbai)
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📍 Mumbai