Head of OperationsRole Overview

We are looking for an experienced Head/Manager of Operations who will take ownership of the company’s day-to-day operations, internal processes, people coordination, performance management, and operational efficiency.

The role requires a strong leader who can work independently, drive accountability across teams, identify operational gaps, and ensure that management decisions are executed effectively.

Key Responsibilities

1. Overall Operations

- Own and manage day-to-day company operations.
- Ensure smooth coordination between departments.
- Convert management decisions into clear execution plans.
- Identify operational bottlenecks and resolve them proactively.
- Establish processes, workflows, and SOPs to improve efficiency.

2. Department Coordination & Performance

- Work closely with all Department Heads/Managers.
- Track department-wise targets, deliverables, timelines, and performance.
- Conduct regular operational reviews and follow-ups.
- Ensure clear ownership and accountability across teams.
- Escalate only critical matters to senior management with recommended solutions.

3. People & Performance Management

- Monitor employee productivity, discipline, attendance, and accountability.
- Work with HR on manpower planning and recruitment requirements.
- Oversee performance reviews, PIPs, employee concerns, and disciplinary matters.
- Build a performance-driven and professional work culture.

4. HR & Administration Oversight

- Oversee the HR and Admin functions and ensure policies are implemented effectively.
- Ensure smooth onboarding, documentation,



attendance, leave, and exit processes.
- Supervise office administration, facilities, vendors, assets, and workplace requirements.
- Ensure the confidentiality of employee and company information.

5. Process & SOP Management

- Develop and implement operational SOPs.
- Standardise internal processes across departments.
- Identify inefficiencies and implement corrective measures.
- Continuously improve systems, workflows, and reporting mechanisms.

6. MIS & Management Reporting

- Prepare/oversee weekly and monthly operational reports.
- Track manpower, productivity, pending tasks, departmental performance, and operational issues.
- Provide management with clear insights, risks, and action plans.
- Maintain proper follow-up and closure of key action items.

7. Cost & Vendor Management

- Monitor operational expenses and support cost optimisation.
- Coordinate with Finance for operational payments and budgets.
- Manage key vendors, service providers, and external operational partners.
- Ensure timely renewals, procurement, and administrative requirements.

8. Compliance & Risk Management

- Ensure company policies and internal processes are followed.
- Coordinate with HR, Finance, Legal,



and external consultants wherever required.
- Identify operational risks and ensure timely corrective action.

What We Are Looking For
- 7+ years of relevant experience in operations, business operations, administration, or a similar leadership role.
- Experience managing multiple departments/functions.
- Strong leadership and people-management skills.
- Excellent communication and coordination abilities.
- Robust problem-solving and decision-making skills.
- Ability to work independently and take complete ownership.
- Strong understanding of HR, administration, processes, and business operations.
- Comfortable working in a fast-paced, growth-oriented organisation.
- Strong command of Excel/Google Sheets and management reporting.
- Startup or high-growth company experience will be an advantage.

Key Performance Indicators
- Smooth and efficient day-to-day operations
- Departmental accountability and timely execution
- Employee productivity and discipline
- Hiring and manpower efficiency
- Process and SOP implementation
- Reduction in operational delays and bottlenecks
- Timely closure of management action items
- Cost and vendor efficiency
- Quality and accuracy of MIS/reporting

Reporting Reports To: Founder / CEO / Management

Role Type: Full-time | Leadership Position

Core Expectation

This is a hands-on leadership role . We are looking for someone who does not merely coordinate or follow up but takes ownership, solves problems, drives teams, and ensures that things actually get done.

📌 Operations Manager (Noida)
🏢 VYUG™️
📍 Noida