Sr. Manager / Manager – Back Office Operation at our regional office Vadodara.
Key Responsibilities
- Developing and implementing long-term operational strategies that align with the organisation's overall goals and objectives as per RBI regulation and other applicable laws.
- Oversee end-to-end back-office operations and ensure smooth, accurate and timely execution of operational activities across the company.
- Identify and mitigate operational risk and process gaps , ensure effective internal control over operational activities and implement improvement to enhance the productivity and efficiency of the department and team
- Managing budgets, analysing financial data and making informed decisions to optimise operational performance
- Working collaboratively with internal stakeholders, external partners and customers to achieve operational goals
- Lead, mentor and monitor the operations team by setting explicit responsibilities, reviewing performance and ensuring accountability
- Drive process standardization,
system improvements and automation initiatives to support business growth and operational excellence.
Qualification
- Bachelor's degree in commerce or business administration or a related field and preferably a master's degree ( MBA/PGDM)
- Over 10 years of experience in operations management in NBFC MFI or Banking with at least 5 years of experience in a leadership role
- Strong Knowledge of RBI regulations , operational process and policies and applicable laws.
- Demonstrated experience in developing and implementing operational strategies that align with organisational objectives
- Strong leadership, communication, analytical and stakeholder management skills with the ability to lead teams, collaborate across functions and drive operational excellence.
- Proficiency in MIS reporting and process automation will be an added advantage.
- Demonstrated experience in quality management, change management and continuous improvement