Role – Network Specialist

Experience

- Minimum 8+ years of hands-on experience in the Networking domain.
- Prior experience in the Retail industry preferred.
- Strong working knowledge of:
- Routing & Switching, Firewall Management, Load Balancers, Wi‑Fi Technologies, IPS/IDS ,Proxy Solutions , ISP Link Management
- Proven experience managing large projects across the full project lifecycle.
- Preference for candidates with strong core networking backgrounds and leadership experience.
- Practical experience with network monitoring, diagnostics, and analytics tools.

Education & Certifications

- B.E. / B.Tech in Computer Science, Information Technology, or related discipline.
- CCNA is mandatory; CCNP/CCIE certification preferred.

Roles & Responsibilities

Network Operations & Planning

- Lead, plan, and oversee all activities of the Network Operations team, including implementation, review, and monitoring of key business projects.
- Collaborate with cross-functional leadership teams to align network operations with organizational goals.
- Manage network performance, proactively identify issues, minimize customer impact, and ensure optimal service delivery.

Network Management & Technical Expertise

- Strong experience in IP networking, switching, routing, and deep packet analysis using tools for routers, switches, WLAN, WAN optimizers, and load balancers.
- Expert understanding of routing and switching protocols, with required hands‑on experience in Fortinet SDWAN (Software‑Defined WAN), Meraki LAN & Wireless.
- Solid understanding of routing protocols (EIGRP, OSPF, BGP) and switching; hands‑on experience with MPLS, QoS, and VoIP.

Security & Information Security

- Experience with firewalls, proxy, VPN, IPS/IDS, and knowledge of security incident response processes and best practices.




- Implement and support security standards like PCI‑DSS for network devices; perform device hardening as per industry benchmarks.
- Assist in defining and maintaining organizational security policies, procedures, and guidelines.
- Maintain up‑to‑date knowledge of evolving network & information security technologies and incorporate improvements accordingly.

Monitoring, Troubleshooting & Support

- Provide L3-level support, ensuring ownership and resolution of incidents and problem cases.
- Monitor network systems, analyze logs, and set up proactive alert mechanisms.
- Troubleshoot, diagnose, and resolve complex network issues; work closely with end users and L3 teams as required.
- Operate master consoles to track network and system performance.

Vendor & Partner Coordination

- Manage vendor relationships for network infrastructure and services.
- Coordinate with ISPs, partners, and remote engineering teams to resolve issues or support project deployments.

Documentation & Best Practices

- Maintain a central repository of technical documents, ensuring knowledge sharing and adherence to best practices.
- Support Agile project methodology to enhance the capabilities of SSL Infrastructure services.
- Ensure timely ticket resolution as per SSL’s ticket management processes.

Business Continuity & Security Programs

- Develop, maintain, and oversee key security program elements including:
- Vulnerability Management
- Risk Management
- Business Continuity and Disaster Recovery Planning
- Contribute to policy dissemination, user training, and governance activities.

Projects & Innovation

- Participate in major incident reviews, POCs, and evaluation of current technologies with the SSL Infra team.
- Support and implement network-related infrastructure projects across the organization.

General

- Manage support cases to ensure fast, customer‑focused resolutions.
- Leave policies will align with Shoppers Stop guidelines.

📌 Network Specialist (Mumbai)
🏢 Shoppers Stop
📍 Mumbai