End to end delivery of software changes, from requirement inception to production rollout. ? Rotation to perform production support tasks, including but not limited to: 1. Monitoring production workplace and act on production incidents 2. Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.
- Manage weekend events like software releases, BCP testing, exchange rehearsal etc.
- Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.
- Documentation of Application Knowledgebase, Process.
- Make monitoring tool changes aligned with changing requirements or gaps observed/reported.
- Proactively highlight risk any risks observed and suggest ways to mitigate impact. ? Suggest new ideas for Automation and be able to implement automation ideas
📌 MODULE LEAD - SQL (Pune)
🏢 Happiest Minds Technologies
📍 Pune
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