MKTG - Executive - Customer Experience (Gurugram)

MKTG - Executive - Customer Experience (Gurugram)

27 Aug
|
PNB Metlife
|
Gurugram

27 Aug

PNB Metlife

Gurugram

• Complaints Ratio/ Industry Ranking

- TAT management along with Quality and Productivity
- Audit Scores
- Analytics and sharing insights with stakeholders and management
- Driving Complaints Reduction initiatives.
- Taking initiatives towards automation to enhance control and bring in efficiency in tasks

Key Responsibilities:

• Complaints Ratio/ Industry Ranking

- TAT management along with Quality and Productivity
- Audit Scores
- Analytics and sharing insights with stakeholders and management
- Driving Complaints Reduction initiatives.
- Taking initiatives towards automation to enhance control and bring in efficiency in tasks

📌 MKTG - Executive - Customer Experience (Gurugram)
🏢 PNB Metlife
📍 Gurugram

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