Reviewing bottom performers and analyzing them data , Conducting daily and weekly briefings on floor regarding performance . Analysis nonperforming accounts and sending to referrals , Controlling attrition and shrinkage
Analyzing monthly rag reports of employees &
Tracking top and High value accounts feedback which will give more contributions
Segregating Allocation as per allocation plan prepared as per last 3 months caller average performances
Conducting one on one meetings with callers to know the behaviour of the product, company,