The role holder would be responsible for understanding the GST policy/processes related to Services which include GST Common Portal (Core Services-Registration, Returns, Payment Back End Services- IGST settlement and others), Value Added Services, Tax Payer Profiling Utility and providing inputs (business requirements) to the Technology team for system implementation/upgradation.

Key Responsibilities

Stakeholder Relationship Management

- Stakeholders Identification
- Identify the pool of external stakeholders, comprising of Senior Officials of the different tax administrations/ competent authorities to be collaborated with for adoption of GSTN services (i.e. Core and Cafeteria/Value Added)

Collaborate with the pool of internal stakeholders.
- Stakeholder Need Identification and Relationship Management
- Develop effective processes and mechanisms for understanding and capturing the needs of stakeholders from Services.
- Build relationships, liaison and conduct discussions with Officials of different tax administrations/ competent authorities, to proactively understand their needs and expectations from GSTN Services (i.e. Core and Value Added).

Feedback Gathering and Grievance Redressal
- Review the requirements of stakeholders on an ongoing basis by collecting feedback in a process oriented and structured manner.
- Identify the common trends in requirements and grievances; Ensure resolution of the same in a timely manner.

Operations
- Work on following areas after understanding the requirements related to the specific area assigned
- GST Common Portal (Core Services) i.e. Registration, Returns and Payment.
- Value Added Services i.e. state specific set of services, Reports/ MIS for each of the functionality modules (registration, tax payment and returns) etc.

Back End Services (IGST settlement and Others).




- Ensure alignment of finalized GSTN applications and services with the stakeholders? needs.
- Obtain inputs from the sub function heads (i.e. Core Services, Value Added, TPP etc.) on a periodic basis to understand the change requests/ additional requirements from services and share the same with the Head of Technology for making required changes in the applications and systems.
- Ensure requisite awareness and support to the stakeholders who are adopting/ using GSTN services through Outreach and Capability Building cell.
- Ensure information adequacy and accurate information analysis by Taxpayer profiling utility.
- Others
- Ensure timely preparation of MIS and Status Updates for circulation to the Top Management and other authorities as may be required.

Key Interfaces

External

Internal

External stakeholders (tax authorities and taxpayers)

EVP (Services)/SVP (GST Common Portal)

Internal Departments like Technology; MIS Analysis; Customer Services

Key Attributes Skills

Deputation Criteria

(i)(a) holding analogous posts at level 9 on regular basis in the parent cadre or department;

(b) having five years experience in Level-8 on regular basis in the parent cadre or department;

AND

(ii) Overall 10 years of service at Group 'B' level in Government.

Desirable

(ii) Possessing 3 years or more of experience in Taxation/Finance/business process automation or IT. Experience of working in the domain of GST would be desirable but not necessary.

Note: The Maximum age-limit for appointment by deputation shall be not exceeding fifty-six years as on the closing date of receipt of applications.

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📌 Manager (Services) (New Delhi)
🏢 Goods and Services Tax Network (GSTN)
📍 New Delhi