Responsibilities for this role include but are not limited to:

- Engineer will be part of a 24/7 IT Storage operations team and will be directly responsible for storage and backups related processes.
- The position involves taking a leadership role with customer teams and internal teams to resolve

Storage problems, maintain managed backup operations and, when necessary, to return systems to operational status.
- The job also involves leading communication between technical teams, customer and internal organization to fulfill customer needs and accomplish customer satisfaction.
- Providing remote technical support & troubleshooting (via e-mail, remote access, phone) on complex Storage Solutions including DDN or Cray Storage hardware and software. Knowledge on

Backup software, backup & recovery concepts will be added advantage.
- Demonstrate a thorough technical and business understanding of clients needs, including how those pertain to DDN or Cray products and services.
- Write, proofread and submit knowledge-base articles.
- Provide status and progress reports for Storage & backup workplace related activities and tasks on regular / periodic basis.
- Clearly communicate complex technical topics to the varied knowledge levels of external customers.
- Develop positive and trustworthy relationships with customers and Account Teams.
- Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.
- Provide reliable information: Builds credibility in a resource role by remaining factual and timely in providing information; maintains his sources for quick access to time-sensitive information and to stay abreast of new developments; proactively educates customers or shares information as part of the service they deserve.
- Constantly seeks information that will be useful but is not readily available to colleagues; enjoys being sought for advice and instruction; spends the time to build a base of knowledge that ultimately helps others to be more effective.




- Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.

Responsible for sharing all acquired knowledge concerning problem resolution.
- Develop and implement resolutions to identified problems, and follow standard practices and procedures.
- Plan and implement best practices for Storage & backup solutions.
- Proactive measures to ensure adequate storage capacity is available.
- Create and update documentation for backup procedures, solutions, licensing and applicable project artifacts.
- Perform configuration changes as per design and build.

Experience

- Professional degree or equivalent experience and 5+ years related IT experience.
- Hands on experience in Operations and Support on Enterprise Storage from any leading vendor in industry
- Aptitude towards problem solving and troubleshooting skills on Enterprise storage, Replication, de-

duplication, compression, Thin-Provisioning, virtualization, including log analysis.
- SAN connectivity, SAN fundamentals, zoning etc.
- General knowledge of networking concepts and iSCSI protocol.
- Basic knowledge & understanding of Storage arrays.
- Administration of DDN Storage – local & remote replication, performance etc.

Essential skills

- Must have considerable knowledge of storage, operating system, networking, enterprise servers,

monitoring tool, email, and internet technology
- Minimum 4 to 5 years of experience in Administration and Implementation of DDN/Cray Storage.




- S/he will demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
- Able to work a flexible weekly schedule that includes weekends and after-hour shifts.
- Does not wait for guidance, pro-actively identifies and delivers value to customers.
- Well versed with traditional and virtualized storage systems based on DDN Storage
- Strong experience with DDN/ Cray Storage administration, troubleshooting, backup, recovery, DR &

replication technologies.
- Good understanding of the technical fundamentals of the system infrastructure including open system platforms (Linux, VMware, Windows, UNIX,) and networking ((TCP/IP, VLAN, DWDM)
- Experience in Implementing, configuring and troubleshooting Data Replication technologies.
- S/he must possess a balance of very well developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills.
- Experience in upgrading DDN /Cray OS versions
- In-depth knowledge on troubleshooting CIFS and NFS share issues
- Troubleshooting and managing of ISCSI and FC SAN environment.
- Good knowledge on Clustering and High Availability.
- Hands on experience in storage systems utilization & performance with storage efficiency technologies, storage provisioning/re-claiming, deploying new storage systems, adding/removing disk shelves, schedule & perform firmware upgrades, troubleshooting SAN/NAS/performance issues/outages, connectivity problems, and assessing storage needs.
- Strong experience with enterprise level DDN / Cray Storage environment, monitoring, networking,

configuration, capacity management & performance optimization.
- Good knowledge on at least one Operating system, connectivity to Storage on SAN, iSCSI, end to end logical troubleshooting approach in a Storage environment.
- Candidate should have excellent technical communication skills both verbal and written.

📌 Luster Storage Admin (Bengaluru)
🏢 Talworx Solutions
📍 Bengaluru