•Take appointments on all B2B channels - amazon, swiggy, zepto etc
- Follow up with the logistics team for vehicle placement and shipment movement.
- Track shipments and handle delays, PODs, and escalations. (Coordination with both logistics team & Marketplaces)
- Coordinate with warehouse teams for smooth dispatch operations.
- Provide timely updates to category POCs and internal stakeholders.
- Maintain daily shipment trackers and MIS reports.
- Handle urgent operational issues with ownership and quick resolution.
Key Skills to Evaluate
- Follow-up & coordination skills
- Communication & escalation handling
- Time management
- Excel & reporting knowledge
- Stakeholder management
- Problem-solving ability under pressure