Lead Project Manager – CCaaS Transformation / Genesys Migration

nWe are looking for an experienced Lead Project Manager with 4–5+ years of project/programme leadership experience to drive complex Transformation and CCaaS migration initiatives in a large global organization.

nKey Responsibilities

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- Lead end-to-end CCaaS Transformation and Genesys migration projects.
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- Manage project planning, timelines, resources, dependencies, risks and issues.
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- Drive cutover, migration, implementation and hypercare activities.
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- Coordinate with multiple cross-functional and geographically distributed teams.
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- Manage stakeholders, governance, reporting and senior management communication.
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- Ensure successful delivery within agreed scope, timelines and quality.
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- Drive transformation initiatives within a structured programme/project environment.
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nMust-Have Skills

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- 4–5+ years of experience as a Project Manager / Project Lead.
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- Strong Transformation Project Management experience.
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- Hands-on CCaaS migration experience.
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- Mandatory Genesys Migration experience.
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- Experience in resource planning, risk mitigation, cutover and hypercare.
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- Experience working in large global/enterprise organizations.
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- Solid stakeholder and cross-functional team management skills.
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- Good understanding of the Contact Centre domain.
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nGood to Have

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- Genesys Cloud experience.
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- Chatbot / Voicebot exposure.
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- NLU, LLM / GenAI knowledge.
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- Experience with RM Chat / WhatsApp.
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- Customer Interaction (C&I;) domain experience.
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nLocation: Mumbai/Pune/Hyderabad/Bangalore/Delhi

nExperience: 4–5+ Years

nRole: Lead Project Manager – CCaaS Transformation

📌 Lead Project Manager (Bengaluru Urban)
🏢 Terra Technology Circle Consulting Private
📍 Bengaluru Urban