- Lead the digital transformation of guest experiences
- Own high-impact products at enterprise scale

About Our Client Our client is one of India's leading luxury hospitality organisations with a strong presence across premium hotels and guest experiences. The company is investing significantly in digital innovation and technology-led transformation to enhance customer engagement, operational efficiency, and next-generation hospitality experiences.

- Own and drive the product roadmap for all customer-facing digital platforms and experiences.
- Lead the enhancement of mobile applications, websites, PWAs, and digital service platforms.
- Deliver integrated digital check-in and check-out capabilities, including identity verification, payments, and invoicing.
- Manage QR-based guest experience platforms covering service requests, dining, reservations, concierge services, and feedback.
- Collaborate with technology teams to implement scalable integrations across enterprise applications and customer platforms.
- Champion UI/UX excellence and improve customer journeys, usability, accessibility, and adoption rates.
- Use analytics and customer insights to drive continuous product improvement and business outcomes.
- Manage vendors, implementation partners, budgets, delivery timelines, and cross-functional stakeholder relationships.

The Successful Applicant

- 6 to 10 years of experience in Digital Product Management, Digital Platforms, Customer Experience, or Technology Delivery.
- Proven track record of delivering large-scale customer-facing digital products.
- Experience managing mobile applications, web-based platforms,



and digital transformation initiatives.
- Strong background in working with external technology vendors and implementation partners.
- Industry exposure to hospitality, travel, airlines, retail, fintech, consumer internet, or similar sectors is preferred.

Technical Skills

- Digital Product Management
- Mobile App Platforms
- Progressive Web Applications (PWA)
- UI/UX Design Principles
- APIs and System Integrations
- Cloud Platforms
- Payment Gateway Solutions
- Customer Identity Management
- Digital Analytics
- Enterprise Architecture
- Agile Product Delivery Methodologies
- Knowledge of hospitality platforms (PMS, POS, CRM, Loyalty systems) is advantageous.

Education & Competencies

- Bachelor's degree in Engineering, Technology, Computer Science, Information Systems, or related discipline is likely preferred.
- Solid product-thinking and customer-centric mindset.
- Excellent stakeholder management and communication skills.
- Detail-oriented, execution-focused, and highly collaborative.
- Ability to manage multiple strategic initiatives simultaneously and influence technology decisions.

Target Talent Pool Candidates from hospitality, travel, airline, e-commerce, fintech, digital consulting, or consumer technology companies who have led customer-facing digital products and transformation programmes would be particularly relevant for this opportunity. What's On Offer High-visibility role with ownership of digital products, technology roadmap, and guest experience innovation across a leading hospitality organisation

Contact Quote job ref: JN-082026-7084339

📌 Lead Digital Products and Guest Technology | Gurgaon Based (Gurugram)
🏢 Michael Page
📍 Gurugram