Vijayawada, Andhra Pradesh

Job Summary The Print Management &

- Mercury OMS Engineer (L2) is responsible for the operational support, administration, and maintenance of enterprise print services, printer infrastructure, print queues, print servers, and the Mercury Output Management System (OMS).

The role supports end-to-end print service operations, including printer lifecycle management, print queue administration, print server support, follow-me printing, mobile printing, fax services, output management, incident resolution, and vendor coordination. The XXXXXXXX-XXXXXXXX Digital Workplace setting includes approximately 11,750 printers, print lifecycle management, break-fix coordination, follow-me printing, mobile printing, fax support, plotters, label printers, and Mercury OMS from DocuFORM.

Responsible for the administration, maintenance, and support of Active Directory (ADDS), Azure AD/Entra ID, Group Policy (GPO), and Directory Services within the workplace environment. Ensures compliance, directory hygiene, identity management, and seamless coordination with central directory services teams for enterprise-wide implementations and issue resolution.

Key Responsibilities

Key Responsibilities Print Service Administration Provide L2 support for enterprise print services. Administer printer configurations and print environments. Support printer onboarding, relocation, and decommissioning activities.

Maintain print service operational health. Support office and factory printing environments Mercury OMS Operations Support Mercury Output Management System (OMS) operations. Monitor print workflows and output management services.

Troubleshoot print delivery and output processing issues. Assist users with output management-related incidents. Ensure availability and operational performance of Mercury OMS services.

Print Queue Management

Create, modify, and delete print queues. Manage printer assignments and queue permissions.

Support printing from: Windows devices Business applications SAP-integrated print queues Maintain queue configurations and printer mappings. Troubleshoot stuck print jobs and queue failures Print Server Administration Support Windows Print Server operations. Maintain printer drivers and print server configurations. Assist with print server patching and operational maintenance. Troubleshoot print spooler and connectivity issues. Support label printers and plotters where applicable.

Printer Lifecycle Management

Support IMACD activities:



Installation Move Add Change Disposal Maintain printer inventories and asset records. Coordinate printer hardware refresh and replacement activities. Support leased and customer-owned printer environments. Follow-Me Printing &

- Mobile Printing Support secure print release functionality. Administer follow-me printing services. Troubleshoot mobile printing services. Support user authentication-related print issues. Assist in implementation of secure printing controls.

Directory Services Perform Active

Directory (AD), Azure AD, and Entra ID administration and operational support activities. Execute security and compliance cleanup activities for workplace devices, including naming convention compliance, remediation, and governance reviews. Coordinate with business units to resolve directory-related compliance and configuration issues.

Collaborate with central AD, Azure AD, and Entra ID teams to address platform issues impacting Workplace Services. Review and troubleshoot Group Policy Object (GPO) and configuration conflicts within Workplace organizational units (OUs). Support the implementation of new GPOs, security policies, and configuration changes for workplace objects in AD, Azure AD, and Entra ID.

Verify and maintain home drive mappings and directory configurations for end users. Assist in troubleshooting domain join and hybrid-join issues across on-premises Active Directory and cloud environments. Perform bulk administrative operations on directory objects, including object moves, updates, and attribute modifications, based on approved service requests.

Manage directory objects including: User accounts Security and distribution groups Computer objects Organizational Units (OUs) Execute object lifecycle activities such as: Creation Modification Deactivation OU relocation/movement Ensure directory objects contain accurate and complete information in accordance with organizational standards. Process and fulfill requests for OU moves and workplace object relocations while maintaining compliance with directory governance standards. Incident &





- Request Management Resolve print-related incidents and service requests.

Troubleshoot: Printing failures Scan-to-email issues Printer connectivity issues Driver issues Queue failures Print quality concerns Escalate complex issues to L3 or OEM support. Ensure SLA compliance.

Vendor Coordination

Coordinate with printer OEMs and managed print service providers. Support break-fix activities. Track hardware replacement activities.

Skill Requirements

Technical Skills (Mandatory)

Print Technologies

Enterprise Print Management

Print Queue Administration

Print Server Administration

Print Driver Management

Printer Lifecycle Management

Print Job Troubleshooting

Mercury OMS

Mercury Output Management System (OMS)

Output Workflow Support

Print Monitoring

Output Processing Administration

Microsoft Technologies

Windows Print Services

Active Directory

Group Policy Basics

Windows Server Fundamentals

Print Security

Secure Printing

Follow-Me Printing

Authentication-Based Printing

Print Access Management

ITSM

ServiceNow

Incident Management

Request Fulfillment

Change Management

Problem Management

Preferred Skills

SAP Printing Support

Azure Universal Print

Ricoh / HP / Xerox Print Solutions

Mobile Printing Solutions

PowerShell Fundamentals

Output Management Platforms

Print Automation Concepts

Reporting &

- Analytics

Educational Qualification

Bachelor's Degree in Computer Science, Information Technology, Engineering, or equivalent.

Preferred Certifications

Microsoft Windows Server Fundamentals

ITIL Foundation

OEM Print Technology Certifications (HP, Ricoh, Xerox)

Print Management Administration Training

Other Requirements

Experience Requirements

Skill Area

Experience

Enterprise Print Management

3 Years

Print Server Administration

2 Years

Windows Server Support

2 Years

Print Queue Management

2 Years

ITSM Operations

2 Years

Enterprise End-User Support

3 Years

Educational Qualification

Bachelor's Degree in Computer Science, Information Technology, Engineering, or equivalent.

Preferred Certifications

Microsoft Windows Server Fundamentals

ITIL Foundation

OEM Print Technology Certifications (HP, Ricoh, Xerox)

Print Management Administration Training

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📌 Lead Administrator (Support &Operations) (Vijayawada)
🏢 HCLTech
📍 Vijayawada