- Serve as the primary point of contact for assigned key clients, building robust, long-term partnerships.
- Understand client business objectives, brand positioning, and marketing challenges to deliver strategic branding solutions.
- Collaborate with creative, design, and strategy teams to ensure project requirements are translated into effective deliverables.
- Manage project timelines, budgets, and approvals while maintaining high-quality standards.
- Proactively identify opportunities for upselling and cross-selling agency services to grow client accounts.
- Present proposals, creative pitches, and reports to clients confidently and persuasively.
- Monitor industry trends and competitor activities to provide clients with fresh insights and recommendations.
- Handle client escalations with professionalism, offering solutions that balance client satisfaction with agency interests.
- Track account performance, project profitability, and client feedback to ensure long-term client retention.
Key Skills & Competencies:
- Strong relationship management and communication skills.
- Strategic thinking with an eye for detail in branding and marketing.
- Excellent presentation and negotiation skills.
- Ability to manage multiple accounts/projects simultaneously.
- Strong problem-solving and conflict-resolution abilities.
- Knowledge of branding, marketing campaigns, digital platforms, and creative processes.
- Proficiency in MS Office / Google Workspace; knowledge of project management tools is a plus.
Qualifications & Experience:
- Bachelor’s/Master’s degree in Marketing, Business Administration, Communications, or related field.
- 4–8 years of experience in account management, preferably in a branding, advertising, or creative agency.
- • Proven track record of handling key accounts and delivering measurable results.