– Delivery cum Account Manager (Non-IT Staffing) /n Company: Hallmark Workforce Solutions /n Position: Delivery cum Account Manager – Non-IT Staffing /n Department: Delivery & Client Success /n Employment Type: Full-Time /n Experience: 3–86Years /n Location: Bangalore /n About Hallmark Workforce Solutions /n Hallmark Workforce Solutions is a leading talent acquisition and workforce management organization specializing in Permanent Staffing, Contract Staffing, Executive Search, RPO, and HR solutions. We partner with organizations across diverse industries to deliver high-quality talent and workforce solutions across India. /n Role Summary /n We are looking for a highly driven and client-focused Delivery cum Account Manager to manage key client accounts, oversee recruitment delivery, drive client satisfaction, and ensure business growth. The ideal candidate should have hands-on experience in Non-IT staffing, account management, collections, stakeholder management, and business development by generating recent hiring requirements from existing and prospective clients. /n Key Responsibilities /n Delivery Management /n /n

- Manage end-to-end recruitment delivery for multiple Non-IT clients across various industries.

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- Lead and mentor a team of recruiters to achieve delivery targets and hiring timelines.

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- Ensure timely submission of quality profiles and successful closure of open mandates.

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- Monitor recruitment KPIs, turnaround time (TAT), interview ratios, offer conversions, and joining percentages.

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- Conduct regular delivery reviews and implement strategies to improve team performance.

/n /n Key Account Management (KAM) /n /n

- Act as the primary point of contact for assigned key client accounts.

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- Build and maintain long-term relationships with client stakeholders.

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- Conduct regular business review meetings to understand hiring plans and client expectations.

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- Ensure high levels of client satisfaction through proactive communication and quality service delivery.

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- Resolve client escalations promptly and professionally.

/n /n Business Development /n /n

- Generate additional hiring requirements from existing clients.

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- Identify opportunities to expand business across different departments and locations.

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- Collaborate with the sales team to support new client acquisition and account expansion.

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- Upsell staffing and workforce solutions to existing clients.

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- Maintain a healthy pipeline of future business opportunities.

/n /n Collections & Commercial Management /n /n

- Coordinate with clients and internal finance teams to ensure timely invoice approvals and payments.

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- Follow up on outstanding payments and collections.

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- Resolve billing and commercial issues with clients.

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- Maintain accurate records of invoices, collections, and outstanding receivables.

/n /n Team Management /n /n

- Coach, mentor, and motivate recruiters to achieve individual and team KPIs.

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- Allocate requirements based on recruiter strengths and workload.

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- Conduct regular performance reviews and training sessions.

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- Foster a collaborative and high-performance team culture.

/n /n Required Skills /n /n

- Robust knowledge of Non-IT staffing and recruitment delivery.

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- Excellent Key Account Management (KAM) and client relationship skills.

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- Experience in managing collections and commercial discussions.

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- Strong business development and requirement generation skills.

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- Excellent communication, negotiation, and stakeholder management abilities.

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- Strong leadership and team management capabilities.

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- Valuable analytical, reporting, and problem-solving skills.

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- Proficiency in MS Excel, CRM tools, ATS, and recruitment portals.

/n /n Qualifications /n /n

- Bachelor's degree in any discipline.

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- MBA or PGDM is preferred.

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- 5–8 years of experience in Non-IT staffing, delivery management, or account management.

/n /n Preferred Industry Experience /n /n

- Staffing and Recruitment Consultancy.

/n /n Key Performance Indicators (KPIs) /n /n

- Client satisfaction and retention.

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- Revenue generated from assigned accounts.

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- New requirements generated from existing clients.

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- Positions closed within agreed TAT.

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- Team productivity and delivery performance.

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- Offer-to-joining ratio.

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- Collection of outstanding payments within agreed timelines.

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- Account growth and repeat business.

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- Recruitment quality and hiring success rate.

/n /n Why Join Hallmark Workforce Solutions? /n /n

- Opportunity to manage strategic client accounts.

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- Performance-driven incentives and career growth.

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- Leadership opportunities in a fast-growing organization.

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- Collaborative and entrepreneurial work culture.

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- Exposure to large enterprise clients across multiple industries.

/n /n Preferred Candidate Profile /n /n

- Proven experience in Non-IT staffing and client servicing.

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- Strong networking and relationship-building skills.

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- Ability to manage multiple accounts and delivery teams simultaneously.

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- Target-oriented with a strong focus on revenue, client satisfaction, and collections.

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- Willingness to travel for client meetings within Bangalore and other locations as required.

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📌 Key Account Manager (Bengaluru)
🏢 Hallmark Workforce Solutions
📍 Bengaluru