Absolutely. For a Junior IT Hardware role, especially in a corporate environment, I would structure the JD around hardware support, desktop/laptop troubleshooting, networking basics, asset management, and employee IT support.

– Junior IT Hardware

1. Position Details

Job Title: Junior IT Hardware / IT Hardware Support Executive

Department: Information Technology

Experience: 0–2 Years

Employment Type: Full time

Reports To: IT Manager / IT Support Lead

Location: [Company Location]

2. Job Purpose

The Junior IT Hardware professional will be responsible for providing day-to-day technical support to employees, maintaining IT hardware and peripherals, troubleshooting hardware-related issues, and ensuring smooth functioning of desktops, laptops, printers, network devices, and other IT equipment.

The role will support the organization in maintaining reliable IT infrastructure and delivering timely technical assistance to employees.

3. Key Responsibilities

A. Hardware Support

- Install, configure, maintain, and troubleshoot desktops, laptops, monitors, printers, scanners, and other IT peripherals.

- Diagnose and resolve hardware-related issues such as system failures, connectivity problems, boot issues, and peripheral failures.

- Perform basic hardware upgrades, including RAM, SSD/HDD, keyboards, mouse, and other components.

- Coordinate with authorized vendors/service providers for hardware repairs and replacements.

- Ensure IT equipment is properly installed and functioning.

B. Desktop & User Support

- Provide first-level technical support to employees.

- Troubleshoot Windows operating system and basic application-related issues.

- Assist users with system configuration, software installation, password/access-related issues, and peripheral setup.

- Respond to IT support requests and resolve issues within defined timelines.

- Escalate complex technical issues to the IT Manager or appropriate technical team.

C. Network & Connectivity Support

- Perform basic troubleshooting of LAN, Wi-Fi, internet, and network connectivity issues.

- Assist in configuring and troubleshooting network cables, switches, access points, and other basic networking equipment.

- Check network connectivity and coordinate with network/service providers when required.

D. IT Asset Management

- Maintain accurate records of desktops, laptops, monitors, printers, and other IT assets.

- Support the IT team in asset allocation, tagging, tracking, transfer, and recovery.

- Maintain records of hardware repairs, replacements, and warranty details.

- Ensure IT assets are properly issued and returned during employee joining, transfer, and exit processes.

E. New Employee IT Support

- Prepare computers, laptops, accessories, and required peripherals for new employees.

- Complete basic system setup before the employee's joining date.

- Coordinate with HR and other departments for employee onboarding and IT requirements.

- Collect and verify IT assets during employee separation.

F. Preventive Maintenance & Security

- Conduct regular preventive checks of IT hardware and equipment.

- Maintain cleanliness and proper working conditions of IT equipment.

- Follow company IT policies, security guidelines, and asset management procedures.

- Support antivirus, Windows updates,



and basic endpoint security activities.

4. Required Skills

- Good knowledge of desktop and laptop hardware.

- Basic knowledge of Windows operating systems.

- Basic knowledge of LAN, Wi-Fi, TCP/IP, and networking concepts.

- Knowledge of printers, scanners, projectors, and other IT peripherals.

- Basic troubleshooting and problem-solving skills.

- Good communication and interpersonal skills.

- Ability to provide user-friendly technical support.

- Good documentation and IT asset tracking skills.

- Willingness to learn new technologies and IT tools.

5. Educational Qualification

Required:

- Diploma / Bachelor's degree in Computer Science, Information Technology, Computer Applications, Electronics, or a related field.

Preferred Certifications:

- CompTIA A+

- CompTIA Network+

- Microsoft-related certifications

- Other relevant hardware/networking certifications

6. Experience

- Freshers: Candidates with strong technical knowledge and practical exposure may be considered.

- Experienced: 1–2 years of experience in desktop support, hardware support, IT helpdesk, or technical support is preferred.

7. Key Performance Indicators (KPIs)

- IT support tickets resolved within defined SLA.

- First-time resolution rate.

- Average response and resolution time.

- Accuracy of IT asset records.

- System and hardware availability.

- Timely IT setup for new employees.

- User satisfaction with IT support.

- Reduction in recurring hardware issues.

Role Summary

Absolutely. For a Junior IT Hardware role, especially in a corporate environment, I would structure the JD around hardware support, desktop/laptop troubleshooting, networking basics, asset management, and employee IT support.

– Junior IT Hardware

1. Position Details

Job Title: Junior IT Hardware / IT Hardware Support Executive

Department: Information Technology

Experience: 0–2 Years

Employment Type: Full-Time

Reports To: IT Manager / IT Support Lead

Location: [Company Location]

2. Job Purpose

The Junior IT Hardware professional will be responsible for providing day-to-day technical support to employees, maintaining IT hardware and peripherals, troubleshooting hardware-related issues, and ensuring smooth functioning of desktops, laptops, printers, network devices, and other IT equipment.

The role will support the organization in maintaining reliable IT infrastructure and delivering timely technical assistance to employees.

3. Key Responsibilities

A. Hardware Support

- Install, configure, maintain, and troubleshoot desktops, laptops, monitors, printers, scanners, and other IT peripherals.

- Diagnose and resolve hardware-related issues such as system failures, connectivity problems, boot issues, and peripheral failures.

- Perform basic hardware upgrades, including RAM, SSD/HDD, keyboards, mouse, and other components.

- Coordinate with authorized vendors/service providers for hardware repairs and replacements.





- Ensure IT equipment is properly installed and functioning.

B. Desktop & User Support

- Provide first-level technical support to employees.

- Troubleshoot Windows operating system and basic application-related issues.

- Assist users with system configuration, software installation, password/access-related issues, and peripheral setup.

- Respond to IT support requests and resolve issues within defined timelines.

- Escalate complex technical issues to the IT Manager or appropriate technical team.

C. Network & Connectivity Support

- Perform basic troubleshooting of LAN, Wi-Fi, internet, and network connectivity issues.

- Assist in configuring and troubleshooting network cables, switches, access points, and other basic networking equipment.

- Check network connectivity and coordinate with network/service providers when required.

D. IT Asset Management

- Maintain accurate records of desktops, laptops, monitors, printers, and other IT assets.

- Support the IT team in asset allocation, tagging, tracking, transfer, and recovery.

- Maintain records of hardware repairs, replacements, and warranty details.

- Ensure IT assets are properly issued and returned during employee joining, transfer, and exit processes.

E. New Employee IT Support

- Prepare computers, laptops, accessories, and required peripherals for new employees.

- Complete basic system setup before the employee's joining date.

- Coordinate with HR and other departments for employee onboarding and IT requirements.

- Collect and verify IT assets during employee separation.

F. Preventive Maintenance & Security

- Conduct regular preventive checks of IT hardware and equipment.

- Maintain cleanliness and proper working conditions of IT equipment.

- Follow company IT policies, security guidelines, and asset management procedures.

- Support antivirus, Windows updates, and basic endpoint security activities.

4. Required Skills

- Good knowledge of desktop and laptop hardware.

- Basic knowledge of Windows operating systems.

- Basic knowledge of LAN, Wi-Fi, TCP/IP, and networking concepts.

- Knowledge of printers, scanners, projectors, and other IT peripherals.

- Basic troubleshooting and problem-solving skills.

- Good communication and interpersonal skills.

- Ability to provide user-friendly technical support.

- Good documentation and IT asset tracking skills.

- Willingness to learn new technologies and IT tools.

5. Educational Qualification

Required:

- Diploma / Bachelor's degree in Computer Science, Information Technology, Computer Applications, Electronics, or a related field.

Preferred Certifications:

- CompTIA A+

- CompTIA Network+

- Microsoft-related certifications

- Other relevant hardware/networking certifications

6. Experience

- Freshers: Candidates with strong technical knowledge and practical exposure may be considered.

- Experienced: 1–2 years of experience in desktop support, hardware support, IT helpdesk, or technical support is preferred.

7. Role Summary

The ideal candidate should be a technically inclined and service-oriented professional who can independently handle basic hardware and desktop support activities while working closely with the IT team to maintain smooth day-to-day IT operations.

📌 Junior Executive IT (Tamil Nadu)
🏢 Prithvi Inner Wears
📍 Tamil Nadu