Role & responsibilities

Position Overview:

The IT Expert will be responsible for managing and supporting all technology-related operations across F&B; outlets, including POS systems, networking, hardware/software maintenance, CCTV, and data security. The role requires strong technical knowledge, quick troubleshooting skills, and the ability to support multi-location outlets in a rapid-paced setting.

Key Responsibilities:

1. POS & Software Management

- Install, configure, and maintain POS systems across all outlets.
- Troubleshoot billing issues, sync errors, and backend mismatches.
- Coordinate with software vendors for updates, integrations, and improvements.
- Ensure accurate mapping of menus, taxes, discounts, and offers in the POS backend.

2. Hardware & Network Support

- Maintain all IT hardware including computers, printers, routers, biometric systems, tablets, and scanners.
- Monitor and resolve network issues, ensuring minimal downtime.
- Conduct regular checks on IT assets and ensure proper functioning.
- Manage installation of new hardware and upgrades.

3. CCTV & Security Systems

- Oversee installation, functioning, and maintenance of CCTV systems across outlets.
- Ensure proper storage and retrieval of surveillance footage.
- Monitor system uptime and coordinate with vendors for repairs.

4. IT Infrastructure & Data Management

- Maintain secure data backups and ensure data integrity across systems.
- Manage email accounts, cloud backups, and server access.
- Ensure proper cybersecurity measures, antivirus updates, and firewall management.
- Prepare and maintain detailed documentation of IT setups and configurations.

5.



Vendor Coordination

- Coordinate with external service providers for IT equipment, software, CCTV, and networking requirements.
- Negotiate AMC and support agreements.
- Ensure timely resolution of escalated issues.

6. Support for New Outlet Openings

- Set up complete IT infrastructure (hardware, POS, network, CCTV) for current outlets.
- Ensure smooth launch-day operations by testing all systems.
- Provide training to staff on POS, billing, and IT processes.

7. Helpdesk & User Support

- Provide real-time support to outlet teams for IT and POS issues.
- Train employees on basic troubleshooting, billing processes, and system usage.
- Maintain logs of IT issues and prepare monthly MIS reports for management.

Preferred candidate profile Qualifications & Skills Required:

- Bachelors degree in IT, Computer Science, or relevant field.
- 3–6 years of IT support experience, preferably in F&B;, retail, hospitality, or multi-outlet setups.
- Strong knowledge of POS systems, billing software, networking, firewalls, and CCTV.
- Hands-on experience with Windows OS, MS Office, routers/switches, and cloud backups.
- Strong troubleshooting skills with the ability to diagnose issues quickly.
- Good communication, patience, and user-handling skills.
- Ability to travel to outlets as required.

Key Competencies:

- Technical expertise
- Problem-solving under pressure
- Quick response time
- Detail-oriented and process-driven
- Strong coordination skills
- Multi-tasking ability
- High integrity and confidentiality

Interested candidates can email their cvs to [email protected]

📌 It Support Executive (Kolkata)
🏢 Mukund Hospitality
📍 Kolkata