We are hiring for the role of Customer Support Executive (Voice Process).

Interview Location:

Ground Floor, Tower 1A, RMZ Millenia Business Park 1

143, Dr. MGR Road, Kandanchavadi, Chennai 600096

Interview Time: 10:00 AM 5:00 PM

Shift: Night Shift (6:30 PM 3:30 AM)

Contact: Priyanka (phone hidden)(Only WhatsApp, Share your Resume as Customer Support)

Job Role:

- Make follow-up calls to insurance companies regarding pending claims.

Key Responsibilities:

- Handle inbound and outbound customer calls, emails, and chats in a professional manner.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and escalate complex issues to the appropriate team when necessary.
- Maintain records of customer interactions, feedback, and resolutions.
- Ensure customer satisfaction by following up on queries and providing timely updates.
- Collaborate with internal teams to resolve technical or service-related issues.
- Meet individual and team performance metrics (response time, resolution rate, customer satisfaction, etc.).





Required Skills & Qualifications:

- Bachelors degree or equivalent (preferred, not mandatory).
- 02 years of experience in customer support / call center / client servicing (with proper documents).
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Ability to remain calm, empathetic, and qualified under pressure.
- Basic computer knowledge and familiarity with CRM tools is an advantage.

Key Competencies:

- Customer-first mindset
- Positive attitude and patience
- Time management and multitasking skills
- Team player with accountability

Perks & Benefits:

- Fixed night shift (MondayFriday)
- Cab facility (Pick-up & Drop)
- Attractive salary + incentives
- Excellent learning and growth platform for freshers
- Supportive and collaborative work environment
- Training and development programs

Regards

Priyanka (phone hidden)

📌 International Voice Process Executive-CSE (Chennai)
🏢 Omega Healthcare
📍 Chennai