Job Title: Insurance Operations

Location: Mumbai, India

Perm/Contract/ Full-time/Part-time: Contract

On-site/Hybrid/Remote: On-site

Who We Are

Robert Walters is the worlds most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

Our Outsourcing service delivers recruitment for some of the worlds top employers, and we are currently recruiting on behalf of one our client which is a leading global professional services firm delivering expertise across insurance broking, risk management, reinsurance, capital solutions, people and investments, and management consulting. The firm is committed to advancing client success by integrating diverse perspectives and specialized capabilities. Through a disciplined approach and a focus on innovation, it enables organizations to navigate complexity, manage risk, and achieve sustainable growth with confidence.

The Role

Our client is seeking a Insurance Operations in the Insurance division.

This role offers an exciting prospect to join a global team, providing top-tier service to existing and prospective clients while expanding the business on a product and global level.

:

- Handled billing, payments, tax deductions, and premium calculations with precision and compliance.
- Play a key role in building and transitioning functional capability to the service centre.
- Manage your book of work and ensure timely delivery on all cases as per SLAs (i.e.



Meet SLAs on Accuracy, Productivity and TAT as per agreed standards)
- Understand the process and execute case / request as per the training provided and guidelines outlined in process manuals.
- Completing all training related activities when assigned
- Cognizant of completing all assigned activities within the stipulated time
- Any processing delays or open queries to escalated to PL/TMs after due investigation.
- Any escalation or complaint received from client or stakeholders should be notified to line manager.
- Ensure adherence to policies & procedures as per organizations standards and laid out SOPs.
- Ensure operational risks are highlighted on time and escalated to proper authorities for corrective action.
- Adherence to data and information security guidelines

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organisations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities. Client promotes collaboration and aims to provide a supportive and inclusive environment where all individuals can maximize their full potential.

As we are continuously hiring for all our clients in the region, we will retain your CV in our database for any other positions that may fit your profile. Therefore, please let us know if you are not agreeable to that.

📌 Insurance Operations Specialist (Mumbai)
🏢 Resource Solutions Consulting
📍 Mumbai