Hi, we are looking for an inside sales executive.

Key Responsibilities:

- Manage contract renewals by proactively reaching out to customers via phone calls.
- Build and maintain strong relationships with customers, serving as their primary point of contact for renewal-related matters.
- Engage with customers to understand their needs, gather feedback, and address any concerns or issues.
- Effectively communicate the value and benefits of continued service, ensuring customers understand the impact of renewing their contract.
- Identify opportunities for upselling or cross-selling additional products or services during the renewal process.
- Negotiate contract terms and pricing to maximize customer satisfaction while achieving renewal targets.
- Maintain accurate and up-to-date records of customer interactions and renewal activities in the CRM system.
- Collaborate closely with internal teams, including sales, customer success, and product, to ensure a smooth renewal process and resolve customer-related issues.
- Monitor renewal pipeline and proactively follow up with customers to ensure timely renewals.
- Stay informed about industry trends, competitor offerings, and customer feedback to enhance the renewal process and drive customer retention.

Qualifications:

- Bachelor's or Master's degree in business, marketing, or a related field.




- Proven experience of minimum 1-3 years in a customer-facing role, preferably in a phone-based sales or renewal environment.
- Robust negotiation and persuasion skills, with the ability to handle objections and resolve customer concerns effectively.
- Excellent verbal communication skills, with the ability to articulate complex concepts clearly and concisely over the phone.
- Active listening skills to understand customer needs and provide appropriate solutions.
- Detail-oriented and highly organized, with the ability to manage multiple renewal projects simultaneously and meet deadlines.
- Self-motivated and results-driven, with a track record of meeting or exceeding renewal targets.
- Familiarity with CRM systems and proficiency in using sales and customer management tools.
- Knowledge of the SaaS industry, including an understanding of subscription-based business models and customer lifecycle management.
- Ability to adapt to a fast-paced, dynamic environment and handle high call volumes while maintaining a positive and professional demeanor.

Contact details: 89511 19282 / [email protected] Pay: ₹30,418.90 - ₹39,985.59 per month

Benefits

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Inside Sales Executive (Noida)
🏢 FloBiz
📍 Noida