Job Role: Sr. Executive - Team , Operations & Customer Success

Department: HR - Admin & Business Operations

Reporting To: Management / Director

Location: (In- Office) Udaipur

Experience: 1–3 years preferred

Employment Type: Full Time

About the Role

We are looking for a highly organised, proactive and people-oriented Executive – People, Operations & Customer Success who can play a multi-functional role in strengthening our internal processes, employee experience, customer engagement and brand presence. The role is ideal for someone who enjoys working across departments, coordinating with people, taking ownership, following up on action points and making things happen. The candidate will act as a connecting point between Management, Team Members, Customers and external/internal stakeholders, helping the organisation become more systematic, responsive and professionally structured.

Key Responsibilities

1. People & Employee Engagement

- Support end-to-end recruitment, screening, interview coordination and onboarding.
- Maintain employee records, documentation and HR-related processes.
- Coordinate employee engagement activities, celebrations and internal initiatives.
- Track attendance, leave, employee requirements and routine HR matters.
- Coordinate performance review processes and follow-up on action points.
- Support employee communication and maintain a positive workplace culture.
- Identify employee concerns and coordinate with management for appropriate resolution.

1. Internal Operations & Coordination

- Act as a coordination bridge between Management and various teams.
- Track important tasks, commitments and action points arising from meetings.
- Follow up with respective team members and ensure timely closure.
- Help implement and maintain internal SOPs, processes and checklists.
- Coordinate internal meetings, reviews and team activities.
- Prepare basic MIS, reports, trackers and management updates.
- Identify gaps in internal processes and proactively suggest improvements.




- Ensure key internal communications reach the right people at the right time.

1. Customer Success

- Maintain regular customer engagement after project/order completion.
- Coordinate customer feedback and satisfaction activities.
- Track customer concerns, commitments and pending action points.
- Coordinate with Sales, Technical Support, Projects and Accounts teams for customer-related matters.
- Maintain customer feedback and follow-up records.
- Support AMC/renewal/customer relationship activities.
- Ensure customer issues are properly followed up internally until closure.
- Help create a consistent and professional customer experience.

1. Branding & Marketing Coordination

- Maintain and execute the company's monthly branding/content calendar.
- Coordinate with the Design, Development and Marketing teams for content requirements.
- Plan and coordinate LinkedIn, social media and other digital communication activities.
- Coordinate company announcements, achievements, employee stories, events and celebrations.
- Support preparation of company profiles, presentations, case studies and marketing materials.
- Ensure consistency in company branding across digital and internal platforms.
- Coordinate with external agencies/vendors wherever required.

1. Social Media & Digital Presence

- Plan content topics and maintain a social media calendar.
- Coordinate with designers for creatives and with the development team for website/content updates.
- Collect project achievements, customer success stories, team activities and company updates.
- Track basic engagement and performance metrics.
- Ensure regular and timely publishing of approved content.
- Keep track of relevant industry events, trends and opportunities for company visibility.

1. Management Coordination

- Maintain a structured Management Action Tracker.
- Follow up on key decisions and pending activities across departments.
- Prepare meeting agendas and action-point summaries where required.
- Coordinate management reviews and internal communication.
- Highlight delays, dependencies and operational gaps proactively.
- Ensure important initiatives don't remain pending due to lack of follow-up.

📌 Human Resources Development Executive (Udaipur)
🏢 Assure IT Infra
📍 Udaipur