Given your work experience, we believe it would be a great prospect for you to progress in your career at Capgemini.
A2W HR Operations
Location: Chennai
Experience: 5 - 7 Years
Manage the client engagement.
- Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
- Respond to clients queries & escalations accurately (via phone, live chat, email and case management system)
- Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
- Provide clarification of HR policies and procedures
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
- Organize knowledge sharing sessions both within the team and cross teams
- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
- Liaison with third parties, vendors and multiple stake holders
- Resolving errors, escalations and issues on time
- Develop, mentor, and coach junior team members
- Develop process excellence in Operation activities
- Ensuring quality and timeliness of work
- Focused, diligent, high on quality and timeliness are the basic requirements for the role
- Contribute to team Business As Usual” activities such as hiring, process improvement, service standardization, etc.
- Exhibit strong problem-solving and business acumen skills.
- Demonstrate advanced proficiency in written and verbal communication skills