Job Summary

As a HR Learning Manager based out in Navi Mumbai, you will lead the Mumbai Learning Services team to execute on learning administration, content management, and Learning Management System (LMS) reporting - delivering defined service levels for the enterprise and serving as the operational backbone of the centralized Learning & Development (L&D;) model.

Key Responsibilities

- Lead and develop Mumbai Learning Services team - performance management, skill development, and team capacity planning.

- Oversee delivery of all learner support and administrative SLAs - access provisioning, RTW reinstatement, enrollment resolution, training plan management.

- Manage content setup operations - new course setup, bulk updates, content archiving, lifecycle management execution.

- Produce and deliver standard compliance reports and LMS analytics on defined cadence.

- Manage team workload and capacity - flag demand spikes, resource constraints, and automation opportunities to LMS Management.

- Escalate systemic process failures or SLA breaches to LMS Management and E2E Process roles.





- Partner with LMS Management on Workday Learning administration - ensure team is trained and certified on platform.

Qualifications

- Bachelors/ Masters degree with HR Specialization.

- 10-12 years of relevant experience in HR with at least 3 years of experience in leading offshore or shared services teams in HR.

- Strong operational management - SLA tracking, capacity planning, performance management.

- Work experience in MNC and LMS administration expertise will be an added advantage.

Your Skills

- Critical Thinking

- Adaptability

- Change Management

- Clear Communication

- Continuous Improvement

Additional notes

- Relocation assistance is not available with this position.

- The ability to accommodate adaptable schedule aligned with international time Zone is essential.

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 HR Learning Manager (Mumbai)
🏢 Dow Chemical International Private
📍 Mumbai