Given your work experience, we believe it would be a great opportunity for you to progress in your career at Capgemini.

Q2R HR Helpdesk

Location: Chennai

Experience: 9 - 12 Years

- Design and deliver effective, creative process strategies and best practices to deliver high quality HR Admin operations.
- Play an active role in developing his/her team, recruiting, training, backup planning and attrition management for his/her team.
- Interface with clients regarding specific job orders, issues, improvements, escalations, etc
- Responsible for generating, maintaining and managing strong relationships with the client and fulfilling client HR ops needs within minimal time
- Able to handle daily activities which include client handling, escalations, deliveries
- Identifying and leading process improvements
- Responsible for teams performance and growth
- Responsible for ensuring up to date process documentation, change management and process & audit compliance
- Responsible for ensuring client and management reporting & proactive projection of challenges and probable solutions
- Manage the client engagement.
- Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
- Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)
- Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
- Provide clarification of HR policies and procedures
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
- Organize knowledge sharing sessions both within the team and cross teams
- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool




- Liaison with third parties, vendors and multiple stake holders
- Resolving errors, escalations and issues on time
- Develop, mentor, and coach junior team members
- Develop process excellence in Operation activities
- Ensuring quality and timeliness of work
- Focused, diligent, high on quality and timeliness are the basic requirements for the role
- Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization, etc.
- Exhibit strong problem-solving and business acumen skills.
- Demonstrate advanced proficiency in written and verbal communication skills"

"• Strong process knowledge in Employee Help Desk/ workforce administration/Employee data administration
- Strong project management skills applied in a business/corporate environment
- Experience in managing multiple design project
- Strong client management and team management skills
- Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.
- System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.) , Service Now Preferred.
- Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution
- Handle client communication and client Reporting
- Excellent job organization and time management skills
- Attention to details and very good analytical skills;

- Good communication skills
- - Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members

- Team Management skills"

"•Valid experience of 9-12 years in HR domain
- Valuable verbal and written communication skills
- Positive team player
- Team management
- Experience in leading HR service delivery & transformation
- Experience in HR technology"

📌 HR Helpdesk (Bengaluru)
🏢 Capgemini
📍 Bengaluru