Duty Manager – Property Operations

Location: Gurugram

Department: Operations

Reports to: Cluster/Area Manager

About Bloom

Bloom is a design-led, tech-enabled hospitality brand focused on delivering smart, comfortable, and guest-centric stays across India.

Role Overview The Duty Manager will be responsible for managing the property end-to-end, ensuring seamless operations, exceptional guest experience, revenue optimization, team management, and compliance with brand standards. This role requires strong operational control, people leadership, and commercial acumen.

Key Responsibilities

1. Property Operations Management

- Oversee daily hotel operations including Front Office, Housekeeping, Engineering, and Security.
- Ensure smooth check-in/check-out processes and high guest satisfaction.
- Maintain Bloom’s brand standards across all guest touchpoints.
- Monitor room inventory, availability, and daily occupancy.
- Conduct daily property walk-throughs to ensure cleanliness and maintenance standards.

1. Guest Experience & Service Excellence

- Handle guest escalations and ensure timely resolution.
- Monitor online reviews and ensure corrective actions are implemented.
- Drive high guest satisfaction scores and repeat business.
- Ensure personalized and proactive guest engagement.

1. Revenue & Financial Management

- Optimize room revenue through inventory management and rate discipline.
- Monitor daily sales, occupancy, ARR, and RevPAR performance.
- Control operating expenses and ensure cost efficiency.
- Manage petty cash, vendor payments, and billing accuracy.
- Support upselling initiatives and ancillary revenue generation.

1.



Team Management & Leadership

- Supervise and manage property staff across departments.
- Prepare duty rosters and manage manpower planning.
- Conduct daily briefings and performance reviews.
- Train and coach staff on SOPs and guest service standards.
- Ensure team discipline and positive work culture.

1. Vendor & Compliance Management

- Coordinate with vendors for housekeeping supplies, maintenance, security, and utilities.
- Ensure statutory compliance, safety norms, and documentation.
- Maintain liaison with local authorities when required.
- Oversee preventive maintenance and minimize downtime.

1. Reporting & MIS

- Share daily revenue and operational reports with Cluster/Area Manager.
- Track KPIs and implement improvement plans.
- Maintain audit readiness at all times.

Key Performance Indicators (KPIs)
- Occupancy %
- RevPAR & ARR
- Guest Satisfaction Scores
- Online Ratings
- Cost Control & GOP
- Audit & Compliance Scores

Qualifications & Experience
- Graduate/Diploma in Hotel Management preferred.
- 4–8 years of hospitality experience, with at least 1–2 years in a supervisory/managerial role.
- Robust operational and financial understanding.
- Excellent communication and leadership skills.
- Tech-savvy and comfortable with PMS systems.

Key Skills
- Property Management
- Revenue Optimization
- Team Leadership
- Problem Solving
- Guest Relationship Management
- Vendor Management
- Operational Excellence

Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹37,000.00 per month

Benefits

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Hotel Duty Manager (Gurugram)
🏢 bloom Hotel Group
📍 Gurugram